Manager, Operations Service & Partner Development

Sony Interactive Entertainment Europe Limited; City of Westminster; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary bonus opportunity

Hybrid Working

Private Medical Insurance

Dental Scheme

25 days holiday per year

On Site Gym

Subsidised Café

Free soft drinks

On site bar

Access to cycle garage and showers

Job summary

Sony Interactive Entertainment Europe Limited is seeking a Manager, Operations Service & Partner Development to lead global tendering, procurement, and contractual performance management for our transportation, warehousing, and logistics partners. This role spans AMER, EMEA, ANZ, APAC, and Japan to ensure robust service levels and governance for the PlayStation supply chain.

You will collaborate across Procurement, Finance, Legal, Logistics, and regional Operations to optimize cost, service, and

Qualifications

• 8+ years' experience in logistics, supply chain, procurement, transportation, warehousing, or operations finance.
• Experience supporting tenders, RFPs, supplier selection, or contract governance.
• Strong understanding of transportation modes including sea, road, and air freight.
• Experience working with 3PL/4PL warehouse providers, carriers, freight forwarders, or logistics partners.
• Strong financial and analytical skills, with budgeting, forecasting, cost tracking, CPU modelling, OPEX, and CAPEX management.

Responsibilities

• Lead and support global tendering across transportation, warehousing, and logistics partners.
• Manage tender activity across sea, road, air freight, warehouse 3PL, and 4PL control tower services.
• Partner with Procurement, Finance, Legal, Logistics, Warehousing, Planning, and regional Operations teams to balance cost, service, capability, risk, and scalability.
• Support contractual SLA management and act as escalation point for issues beyond day-to-day operations.
• Own and coordinate the QBR process with key service partners, ensuring consistency and data-driven reviews.
• Manage cross-Operations budgeting for OPEX and CAPEX with Finance and Planning teams.
• Act as a key contact for Finance and Planning for budget submissions, forecast cycles, variance analysis, and cost visibility.
• Establish governance for tender activity, partner reviews, SLA performance, and budget tracking.

Skills

Stakeholder management

Budgeting & forecasting

Contract governance

Tendering & procurement

Financial analysis

Communication & presentation

Cross-functional collaboration

Education

BA/BS in Supply Chain, Logistics, Finance, or related

Lean Greenbelt or higher (desirable)

Job description

The Manager, Operations Service & Partner Development will be responsible for supporting the development, tendering, procurement, and contractual performance management of Sony Interactive Entertainment's global transportation, warehousing, and logistics operations service partners. Working across AMER, EMEA, ANZ, APAC, and Japan, this role will help ensure SIE has the right service partner network, commercial agreements, service levels, and governance in place to support the needs of the PlayStation business globally. This role will also manage the cross-Operations budgeting process for OPEX and CAPEX, providing budgetary inputs at a CPU level and tracking performance through key budget cycles.

• Lead and support global tendering activity across transportation, warehousing, and logistics operations service partners, ensuring business requirements are clearly defined, and procurement processes are commercially and operationally robust.
• Manage tender activity across key service areas including sea freight NVO and BCO tendering, road freight FTL and LTL tendering, air freight tendering, warehouse 3PL RFPs, and 4PL Logistics Control Tower service partner tendering for both B2B and B2C operational Partnerships.
• Partner with Procurement, Finance, Legal, Logistics, Warehousing, Planning, and regional Operations teams to ensure tender processes deliver the right balance of cost, service, capability, risk, and scalability.
• Support contractual SLA management for global service partners, acting as an escalation point when issues move beyond day-to-day operational management.
• Own and coordinate the QBR process with key service partners, ensuring reviews are consistent, data-driven, globally aligned, and focused on performance, service improvement, risk, and future business needs.
• Manage the cross-Operations budgeting process for OPEX and CAPEX, working closely with Finance and Planning teams to provide accurate budgetary numbers, CPU assumptions, and monthly tracking.
• Act as a key point of contact for Finance and Planning teams, supporting budget submissions, forecast cycles, variance analysis, and operational cost visibility.

Key areas of focus: Service Partner Tendering & Procurement

• Support and manage global tenders for transportation, warehousing, and logistics operations partners.
• Lead tender activity across sea freight, road freight, air freight, warehouse 3PL, and 4PL control tower services.
• Ensure operational requirements are captured clearly and translated into tender documentation and evaluation criteria.
• Partner with Procurement and Legal to support supplier selection, commercial negotiations, contract development, and implementation.
• Ensure tender outcomes support PlayStation's global service, cost, capacity, and growth requirements.

Service Partner Management

• Manage contractual SLA oversight for key operations service partners.
• Act as an escalation point for service partner issues that require contractual, commercial, or senior operational review.
• Own the QBR process, ensuring consistent preparation, performance reporting, action tracking, and follow-up.
• Drive partner alignment to global standards, service expectations, and operational priorities.
• Identify opportunities to improve partner performance, cost efficiency, service quality, and operational resilience.
• Liaise closely with Operations teams to ensure their requirements are met and their voices are heard through a highly collaborative, consistent, and regular approach.

Operations Budgeting & Cost Management

• Manage the cross-Operations OPEX and CAPEX budgeting process.
• Provide budgetary inputs and assumptions at a CPU level.
• Track monthly performance against budget.
• Partner with Finance and Planning teams to support forecast accuracy, variance analysis, and cost visibility.
• Help identify cost risks, opportunities, and efficiency improvements across Operations spend.

Global Governance & Reporting

• Establish consistent governance for tender activity, partner reviews, SLA performance, and budget tracking.
• Develop reporting packs, performance scorecards, and action logs to support decision-making.
• Ensure regional requirements are represented while maintaining alignment to global standards.
• Support the development of a global service partner strategy across transportation, warehousing, and logistics control tower operations.

Requirements

• 8+ years' experience in logistics, supply chain, procurement, transportation, warehousing, service partner management, or operations finance.
• Experience supporting or managing logistics tenders, RFPs, supplier selection, or contract governance.
• Strong understanding of transportation modes including sea freight, road freight, and air freight.
• Experience working with 3PL warehouse providers, 4PL/control tower providers, carriers, freight forwarders, or logistics service partners.
• Strong financial and analytical skills, with experience in budgeting, forecasting, cost tracking, CPU modelling, OPEX, and CAPEX management.
• Excellent stakeholder management skills across Operations, Procurement, Finance, Planning, Legal, and regional teams.
• Strong communication and presentation skills, with experience preparing QBRs, scorecards, and performance reviews.
• Ability to manage multiple global priorities and turn business requirements into practical partner and budget plans.

Desirable

• BA/BS in Supply Chain, Logistics, Business, Finance, Procurement, or another related field preferred.
• Experience in Lean toolset is a plus, with a Greenbelt or higher certification desirable.

Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

• Discretionary bonus opportunity
• Hybrid Working
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.