Manager, Operations - Night shift

Ingram Content Group; Milton Keynes; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Life Assurance

Discretionary bonus scheme

Continuous Professional Development

Free Hot drinks

Long Service Awards

Cycle to Work Scheme

Job summary

Ingram Content Group UK Ltd is seeking a Manufacturing Shift Manager to oversee day-to-day shift operations at our Milton Keynes facility. You will lead multiple supervisors and drive lean manufacturing, safety, and quality initiatives to meet production targets.

The role requires strong leadership, extensive shift management experience in FMCG or similar environments, and a focus on cost efficiency and personnel development.

Qualifications

• Experience leading manufacturing/production teams in a fast-paced, high-volume environment.
• Strong knowledge of lean principles and continuous improvement.
• Proven ability to manage multiple shifts and drive productivity.
• Experience with safety standards and training requirements.

Responsibilities

• Manage shift operations to optimise production, quality, cost and delivery.
• Lead Team Leaders and Supervisors to ensure effective communications and workload prioritisation.
• Drive lean manufacturing, 5S and yield improvement across the site.
• Coordinate with other departments to resolve issues and meet customer SLAs.
• Oversee hiring, training, and performance reviews; develop staff for succession.

Skills

Leadership

Team management

Staff development

Lean / Six Sigma

Problem solving

Communication

Safety awareness

Education

Relevant manufacturing/engineering degree

Lean certification

Tools

Warehouse Management System

Job description

• Compensation: GBP 60,000 - GBP 60,000 - yearly

Company Description

Want to join a key team that helps the world read?

Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Job Description

Job Summary

This role is responsible for managing the overall assigned shift operations to optimize production and quality while reducing costs. The manufacturing shift manager oversees multiple manufacturing process through hands‑on leadership. Ensures departments are meeting expectations through building credibility, mastering products and manufacturing processes, evaluating Supervisors and Leads capabilities and building and solidifying relationships with key managers. Supervises all associates, directly or indirectly, and takes responsibility of the assigned shifts day to day operations. The Manufacturing Shift Manager drives performance, productivity improvements and develops both machine and staff utilization lowering the company’s CPU.

• Effectively manage all operations to ensure KPI’s targets and business objectives are met and maintained within production, quality, cost, delivery.
• Ensure operations are conducted in compliance with LSI global quality specifications, whilst meeting customer SLA’s.
• Coordinates with other LS Departments, to resolve customer complaints, rush orders and meet client needs.
• Organise and facilitate daily Team Leader and Supervisor meetings, ensuring effective and relevant communications throughout all areas of responsibility, prioritising workloads and ensuring maximum process efficiency
• Responsible for yield improvement & non value-added process reduction
• Initiate and implement best practice process, techniques and drive lean manufacturing and 5S
• Create innovative solutions to problems and opportunities to increase productivity
• Work alongside the other 3 Manufacturing Shift Managers to ensure ‘4 shift manufacturing consistency’, correct manning levels, holiday cover where applicable and identify cross functional training needs for development of all shop floor staff and Team Leaders, completing training records to the required standard.
• Develop others to support the site talent and succession plan
• Measurement of Quality, Cost, Delivery and People and produce statistic reports
• Ensure all activities on site are carried out in a safe manner, in line with policies, ensuring that all Health, Safety and Environmental statutory requirements are met
• Encouraging a total safety culture using observation and feedback techniques, and implementing improvements.
• Ensure consistency in the application of the companies disciplinary, grievance and absence procedures
• Ensure appraisals and reviews are effectively carried out with staff.
• Interviews applicants, approves hiring decision and oversees training,
• Record accident information as required, followed by, completing any incident reports; carrying out follow‑up investigations
• Ensures compliance to all other HR Policies & Procedures
• Ensure all staff are aware of LSUK overall objectives
• In addition to the above the Manufacturing Shift Manager will perform other duties as reasonably requested by the management team
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
• To report any accidents, potential hazards to the Health and Safety team immediately.

Performance Measures

Quality KPI’s

Cost KPI’s

Delivery KPI’s

People KPI’s

Achievement of yearly personal targets and objectives

Feedback from internal colleagues, peers

Profit and loss performance of the site

Organised

Analytical

High level of drive and commitment

Qualifications

Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities):

Experience:

At least 5 years’ experience as a Manufacturing/Production Shift Manager or similar position

At least 5 years’ experience working with a Warehouse / Production / Distribution Management System

At least 5 years’ warehouse experience in a fast paced, high volume environment

Education:

Preferred: Relevant manufacturing/engineering degree

Preferred: Six sigma or Lean certification

Skills:

Good interpersonal, leadership and motivation skills

Experience working in a FMCG environment or any exposure of fast-paced manufacturing operation

Good knowledge of Continuous improvement & the Lean Principles

Good awareness of supply chain

Ability to delegate

Possess safety qualification preferable IOSH or NEBOSH

Excellent communicational skills are required at all levels; both verbally and written, with specific emphasis on:

An ability to carry out team briefings, participate in detailed shift handovers and write concise reports

Experience with co‑ordinating and supervising work activities including shift personnel

Must be able to demonstrate good organisational skills

Have a willingness to operate flexibly over a wide range of work areas

Ability to think logically and solve problems effectively and efficiently

Strong leadership presence

Resilient

Positive team player

Essential Physical Demands:

Ability to walk and stand as needed

Ability to grip/grasp as needed

Ability to lift/carry in full range of motion up to 60lbs as needed

Ability to push/pull in a warehouse environment up to 70lbs force to push as needed

Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently

Ability to work a flexible schedule which could include nights and weekends & ability to travel as needed

Ability to be trained and operate power industrial equipment

Exposure to wide range of temperatures

Additional Information

• Life Assurance
• Discretionary bonus scheme
• Continuous Professional Development and Training Opportunities
• Free Hot drinks
• Long Service Awards
• Cycle to Work Scheme

Job Location