Manager, IT Operations

MAF International; Ashford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A global humanitarian organization is seeking a Manager of IT Operations to lead IT services across various regions. You will oversee critical IT infrastructure and drive digital transformation projects, ensuring operations remain secure and efficient. Ideal candidates will have proven leadership skills, technical expertise in IT operations, and a passion for serving communities in need. This role comes with competitive compensation and comprehensive benefits.

Benefits

Competitive salary

Comprehensive benefits

Unique opportunities for global impact

Qualifications

• Proven leadership of distributed IT teams across multiple countries and cultures.
• Hands-on expertise in IT operations, networks, cloud platforms, cybersecurity, and telecom systems.

Responsibilities

• Lead and inspire IT teams across multiple countries.
• Execute a global IT Shared Services model serving national groups.
• Manage critical IT infrastructure ensuring safety and security.
• Drive digital transformation, focusing on AI and cloud.

Skills

Proven leadership of distributed IT teams

Hands-on expertise in IT operations

Strategic thinking

Collaborative spirit

Service-first mindset

Written and Spoken English at native proficiency

Job description

Overview

Ready to Make Technology Take Flight? Imagine satellites, servers, Wi-Fi networks, and cloud solutions all working seamlessly to help remote communities receive life-saving aid. At Mission Aviation Fellowship International (MAFI), this isn\'t just a dream, it\'s our daily reality. We need a visionary Manager of IT Operations to make it happen.

The MAFI Mission: Where Faith Takes Flight
Since 1945, MAFI has been the wings of hope for the world\'s most isolated communities. With a fleet of over 116 aircraft, we deliver medical aid, relief supplies, and the love of Christ to places where roads vanish and airstrips are carved from jungle and desert alike. Our work is powered not just by aviation — but by people like you who make the impossible possible through excellence, faith, and teamwork.

Your Mission, Should You Choose to Accept It
As Manager of IT Operations, you will lead IT teams and oversee critical infrastructure across the region, ensuring MAF operations remain secure, reliable, and efficient. You will drive digital transformation initiatives, including AI and cloud adoption, while collaborating across cultures and time zones to support humanitarian missions. Your work will enable MAF teams to reach the world\'s most remote and vulnerable communities. Your work will literally keep the mission flying.

Responsibilities

Our Mission, Should You Choose to Accept It

As Manager of IT Operations, you\'ll lead IT services across a defined region and/or technology discipline, ensuring our systems — from satellite links to servers, cloud platforms to local networks — run flawlessly.

• Lead and inspire IT teams across multiple countries, fostering a culture of collaboration, innovation, and excellence.
• Roll out and oversee a global IT Shared Services model serving 14 national groups, enabling coordinated, world-class IT support.
• Manage critical IT infrastructure to ensure MAF operations remain safe, secure, and fully operational.
• Drive digital transformation, including AI and cloud adoption, to enhance our humanitarian missions.
• Collaborate across time zones and cultures, connecting teams around the world.

For more information, please see the full role profile: Manager IT Operations

Preferred Location: Asia Pacific or Europe
Preferred Start Date: January – March 2026
Compensation: Competitive salary commensurate with experience, plus comprehensive benefits and unique opportunities for global impact

Qualifications, Skills & Experience

Your Next Step: From Tech Expert to Mission Enabler
Ready to take your IT career to new heights — and make every line of code, every satellite link, every secure connection count for eternity?

Apply now with your CV and cover letter, telling us how your experience and passion can help MAF keep hope flying.

Your Toolkit for Transformation

To Thrive As Our Manager Of IT Operations, You’ll Bring a Powerful Blend Of Technical Mastery, Leadership, And Heart. You’ll Need

• Proven leadership of distributed IT teams across multiple countries and cultures.
• Hands-on expertise in IT operations, networks, cloud platforms, cybersecurity, and telecom systems.
• Strategic thinking to align IT priorities with organisational goals — from data protection to digital transformation.
• A collaborative spirit that builds bridges across time zones, cultures, and disciplines.
• A service-first mindset, with a passion for supporting people and solving problems in resource-limited environments.
• A heart aligned with MAF\'s Christian mission and values, serving others through excellence, humility, and faith.
• Written and Spoken English at a native proficiency level.