Manager Industry Relationships, UK & Ireland

The International Air Transport Association; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global aviation association is seeking an experienced professional to enhance customer relationships and promote industry interests. The ideal candidate will have over 10 years of experience, including at least 5 years in aviation. Responsibilities include supporting advocacy efforts, identifying new business opportunities, and promoting the organization at various events. A proactive attitude and exceptional interpersonal skills are essential for success in this role. Competitive compensation and remote/hybrid working options available.

Benefits

Flexible work options

Work from abroad policy

Birthday off

Community involvement time off

Qualifications

• At least 10 years of professional experience, 5+ years in a similar role within the aviation industry.
• Ability to work independently and as part of a team.
• Fluent in English; additional languages are an asset.

Responsibilities

• Support the Area Manager in advocating industry positions.
• Identify opportunities with existing and potential customers.
• Foster relationships with member airlines and identify their needs.
• Monitor market trends and customer profiles.
• Promote IATA at exhibitions and meetings.

Skills

Interpersonal skills

Communication skills

Customer engagement

Ability to work under pressure

Education

University degree in aviation, management, or relevant discipline

Tools

MS Office Programs (Word, Excel, Power Point, Outlook)

CRM tools

Job description

Employment Type : Permanent

Contract Duration :

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do : ONE IATA - We collaborate across teams, TRUSTED -We do the right thing, INNOVATIVE -We make tomorrow better, INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Reporting to

the Area Manager, this role is responsible for promoting and enhancing IATA’s

reach in the market with our existing customers, members, agents and other

potential customers of our services and products. Building stakeholder

relationships and a network of contacts this person will promote IATA and

implement our Board priorities, as

well as manage relationships securing us opportunities for new and expanded

commercial relationships because of their deep knowledge of the sector and

IATA’s proposition. Able to monitor and

react to market developments.

What your day would be like

Support the Area Manager in advocating industry positions to national governments and regulatory authorities as appropriate and defined by the subject matter experts and advisory bodies in IATA;

Execute a strategy to identify opportunities with both existing and potential new customers (products, services, agents, airports and airlines) and deliver outcomes through these relationships to enhance customer service and improvement in engagement with IATA;

Foster meaningful relationships with both member and non-Member airlines in the countries assigned and make them aware of the services and products IATA can offer to them and identify their pain points to allow future relationships to be built around aligned objectives;

Monitor the market and our customer profiles, identify trends and behaviours that will impact aviation, airline business and travel in the assigned countries;

Build a network of stakeholders across the agents sector that allow IATA to continue to lead airline retailing and modernization capabilities and support our members’ transition;

Provide an expert voice and leadership in promoting modern airline retailing, payment and distribution capabilities and industry interests in external environments;

Promote IATA at exhibitions and trade shows, represent IATA in meetings and provide briefings as needed, educating stakeholders on our positions, Board priorities and services and products, at all times in a professional, dedicated, customer-focused way;

Work together with our global and regional teams to best serve our customer needs by identifying new and enhanced IATA services that would benefit them; and any other tasks assigned by the Area Manager.

We would love to hear from you if you have

A University degree in aviation, management, economics or other relevant discipline;

10 years or more of professional experience and at least 5 years in a similar role / aviation industry;

Ability work under pressure and as a self starter, outgoing personality with a ‘can do’ attitude;

Outstanding interpersonal, social and communication skills and ability to work in complex cross-cultural environments while building effective relationships;

Excellent PC skills, particularity with MS Office Programs (Word, Excel, Power Point, Outlook) and familiarity with databases and a CRM tool such as ;

Excellent oral and written communication skills in English; ability to speak confidently and with authority on a known topic, knowledge of any other relevant languages would be an asset.

Travel Required : Y

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward tohearing from you!