Manager Industry Relationships, UK & Ireland

International Air Transport Association; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global aviation organization based in London is seeking an experienced professional to promote and enhance its market reach. The ideal candidate will have extensive experience in the aviation industry, strong interpersonal skills, and the ability to build effective relationships. This role offers travel opportunities and flexible work options in a vibrant industry focused on safety, sustainability, and innovation.

Benefits

Flexible work options

Equal pay and family-friendly policies

Community involvement opportunities

Qualifications

• 10+ years of professional experience, with at least 5 years in a similar role within the aviation industry.
• Ability to work under pressure and as a self-starter.
• Outstanding interpersonal and social skills.

Responsibilities

• Support the Area Manager in advocating industry positions.
• Execute strategies to identify opportunities with customers.
• Monitor market trends and customer profiles.

Skills

Interpersonal skills

Communication skills

Analytical skills

Self-starter attitude

Education

University degree in aviation, management, economics, or relevant discipline

Tools

MS Office Programs (Word, Excel, PowerPoint, Outlook)

Salesforce.com

Job description

Employment Type: Permanent

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.

We offer:

• Over 30,000 courses available for continuous learning and growth in an ever-changing industry.
• Diversity, equity, and inclusion as our priorities, with equal pay and family-friendly policies.
• Community involvement through volunteering and time off to support causes important to you.
• Work-life balance with flexible work options, including remote and hybrid work, and a generous 'work from abroad' policy.

About the team you are joining

Reporting to the Area Manager, this role is responsible for promoting and enhancing IATA’s reach in the market with our existing customers, members, agents, and other potential customers of our services and products.

Responsibilities include:

• Supporting the Area Manager in advocating industry positions to national governments and regulatory authorities.
• Executing a strategy to identify opportunities with both existing and potential new customers and delivering outcomes through these relationships.
• Fostering meaningful relationships with both member and non-Member airlines in the assigned countries.
• Monitoring the market and customer profiles, identifying trends and behaviors that will impact aviation, airline business, and travel.
• Building a network of stakeholders across the agents sector to allow IATA to continue to lead airline retailing and modernization capabilities.
• Providing an expert voice and leadership in promoting modern airline retailing, payment, and distribution capabilities and industry interests in external environments.
• Representing IATA in meetings, providing briefings as needed, and educating stakeholders on our positions, Board priorities, and services and products.

Requirements:

• A University degree in aviation, management, economics, or other relevant discipline.
• 10 years or more of professional experience and at least 5 years in a similar role / aviation industry.
• Ability to work under pressure and as a self-starter, with an outgoing personality and a ‘can do’ attitude.
• Outstanding interpersonal, social, and communication skills, with the ability to work in complex cross-cultural environments while building effective relationships.
• Excellent PC skills, particularly with MS Office Programs (Word, Excel, PowerPoint, Outlook), and familiarity with databases and a CRM tool such as Salesforce.com.
• Excellent oral and written communication skills in English, with the ability to speak confidently and with authority on a known topic.

Travel is required for this role.

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/.