Manager, Hotline & Investigations

nscaleoperationsukltd; Greater London; Sur place; GBP 70 000 - 110 000; Plein temps

Résumé du poste

Nscale is seeking an experienced investigator to own the SpeakUp hotline globally, ensuring concerns are heard, fairly handled, and turned into improvements. You will oversee intake, triage, fact-finding, reporting and remediation as the company scales across new countries.

You will monitor compliance with whistleblowing, data protection and employment law across jurisdictions, interview witnesses, and prepare outcome reports for senior leadership and committees.

Qualifications

• 8-10 years of experience in investigations, compliance or legal roles.
• Hands-on experience running or supporting a whistleblowing or ethics hotline, including triage, case management and reporting to senior leadership and committees.
• Strong interviewing skills and sound knowledge of evidence handling, confidentiality and fair-process principles.
• Working knowledge of whistleblowing, data protection and employment law considerations across multiple jurisdictions.
• Excellent report writing: clear, fact-based findings that stand up to Legal, Audit Committee and regulator scrutiny.
• Sound judgement, discretion and the ability to handle highly sensitive matters with empathy and impartiality.

Responsabilités

• Own the SpeakUp Hotline Operations and case management platform; configure, triage, and communicate across channels.
• Manage the relationship with the platform provider; contract obligations, renewals, budget, and service levels.
• Prepare investigation plans; interview reporters, witnesses and subjects; gather and analyse evidence; write outcome reports and recommendations.
• Preserve privilege; apply local-law requirements; coordinate with outside counsel within budget.
• Set and enforce case data standards; monitor quality; manage access, audit trails, confidentiality and retention.
• Refine programme metrics; maintain leadership dashboards; produce SpeakUp reports with reconciled figures.
• Turn outcomes into lessons learned; share anonymised case studies; feed insights into policy updates and training.

Connaissances

Interviewing

Report writing

Discretion

Data protection

Whistleblowing

Formation

Legal qualification

Description du poste

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Legal & Compliance team plays a critical role in driving business success by partnering with stakeholders to anticipate regulatory change, operationalize compliance requirements, and deliver solutions that protect the company while enabling commercial opportunities, to scale confidently, sustainably, and with integrity.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

About the Role

You will own Nscale's SpeakUp hotline and lead internal investigations globally, making sure every concern raised is heard, handled fairly, and turned into improvement. You will run the case lifecycle, from intake and triage to fact-finding, reporting and remediation, and build the programme as Nscale scales across new countries. This is a hands-on role for someone who can run sensitive matters with discretion, stand up to scrutiny from the auditors and regulators, and make the channel trusted by employees and third parties.

Key stakeholders

• People team
• Employment Legal
• Legal team
• Finance, Information Security, Data Privacy and Physical Security teams
• Business leadership

What You'll be Doing

SpeakUp Hotline Operations

Own the day-to-day running of the Nscale SpeakUp hotline and the case management platform, including configuration, intake channels and language coverage, user access, triage and communications.

Manage the relationship with the platform provider, acting as the main contact, managing contract obligations and conditions, renewals and budget, and holding the provider to agreed service levels.

Run regular service reviews with the provider, escal…

Investigations and Case Management

Prepare investigation plans, run interviews with reporters, witnesses and subjects, gather and analyse evidence, and write investigation outcome reports and recommendations.

Work under the direction of Legal to preserve privilege, apply local-law requirements and manage outside counsel or forensic consultants within budget.

Escalate matters without delay, when required.

Data, Reporting and Insights

Set and enforce case data standards in the platform and run regular quality checks so the case record is complete, consistent and accurate.

Own user access and permissions, audit trails, confidentiality controls and retention rules, and work with Information Security and Data Privacy so the system stays secure and audit-ready.

Refine programme metrics and maintain dashboards leadership can use on demand.

Produce SpeakUp reports, covering key metrics, with figures reconciled to the system before release.

Spot emerging risks, hotspots and patterns by team, region or issue type, and raise them before they grow.

Turn case outcomes into lessons learned, share anonymised case studies and themes with the business, and feed insights into policy updates, training and control improvements.

Improve case categorisation and data quality so trends in culture and controls are visible early.

Programme Development

Maintain and improve internal procedures, standards, templates and toolkits.

Ensure investigators are trained and fully equipped to conduct the cases under Nscale standards.

Design and implement SpeakUp awareness campaigns.

Track whistleblowing law changes and adapt the channel for new jurisdictions.

About You

8-10 years of experience in investigations, compliance or legal roles, with a track record of leading compliance investigations end-to-end.

Hands-on experience running or supporting a whistleblowing or ethics hotline, including triage, case management and reporting to senior leadership and committees.

Strong interviewing skills and sound knowledge of evidence handling, confidentiality and fair-process principles.

Working knowledge of whistleblowing, data protection and employment law considerations across multiple jurisdictions.

Excellent report writing: clear, fact-based findings that stand up to Legal, Audit Committee and regulator scrutiny.

Sound judgement, discretion and the ability to handle highly sensitive matters with empathy and impartiality.

Preferred:

• Legal qualification