Manager, Global SME Credit Product Management

Mastercard Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Mastercard Inc. in London is seeking a Manager, Global SME Credit Product Management to lead the development of an entry‑level SME credit proposition. You will work with global and regional teams to shape strategy, define requirements and bring a scalable credit program to market.

This role emphasizes expanding access to credit for small businesses and accelerating issuer engagement. You will analyze markets, size opportunities, build business cases and translate customer needs into product

Qualifications

• Experience in product management, product strategy, payments, commercial cards (preferably small business) or related financial services field.
• Experience or demonstrated interest in small business financial inclusion, small business lending, underserved segments or solutions designed to expand access to financing is highly valued.
• Strong interest in small business credit and the role payments and financial services can play in expanding access to credit.
• Analytically minded, with the ability to size opportunities, develop business cases and use data to inform product decisions and priorities.
• Strong product management capabilities, with the ability to translate user and customer needs into product requirements and drive initiatives through development and commercialization.
• Comfortable working with both commercial and technical stakeholders and developing an understanding of the capabilities and infrastructure required to deliver new products.
• Strong project management and organisational skills, with the ability to manage multiple workstreams and drive execution across cross‑functional teams.
• Strong communication skills and ability to synthesize complex information into clear recommendations for different audiences.
• Collaborative and comfortable working across global and regional teams in a matrixed organization.

Responsibilities

• Be a key member of the global Small Business Credit team, helping to build and evolve a best-in-class credit proposition for SMEs globally.
• Drive the development and growth of Mastercard’s entry‑level SME credit products, ensuring the proposition addresses the needs of small businesses and issuers across different markets.
• Support the establishment and launch of a new global SME credit program designed to accelerate credit issuance and expand access to credit for small businesses.
• Support the development of the program strategy, value proposition, product requirements, operating model and commercialization approach.
• Conduct market, customer, and competitive analysis to identify unmet market needs, emerging trends and opportunities to strengthen Mastercard’s SME credit offering.
• Size market and commercial opportunities, develop business cases and use data and insights to support product decisions.
• Translate strategy and customer needs into clear product requirements and work with cross‑functional teams to steer initiatives through the product development lifecycle from concept to launch.
• Partner closely with regional teams to identify priority markets and customers, build a pipeline of opportunities and support issuer commercialization.

Skills

Product management

Product strategy

Payments

Small business fintech

Data-driven decision making

Cross-functional collaboration

Communication skills

Stakeholder management

Analytical thinking

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Global SME Credit Product Management

Overview

Mastercard’s Small and Medium Enterprise (SME) business is focused on enabling small businesses to start, grow and thrive through innovative payment products, solutions and experiences.

The Manager, Global SME Credit Product Manager will play a key role in developing Mastercard’s global entry-level credit proposition for small businesses, with a focus on expanding access to credit and enabling issuers to serve new and underserved SME segments.

A key priority for the role will be supporting the establishment and launch of a new global program designed to accelerate credit issuance to small businesses. The Manager will work across global and regional teams to develop the proposition, bring the program to market and drive adoption and scale.

Role

• Be a key member of the global Small Business Credit team, helping to build and evolve a best-in-class credit proposition for SMEs globally


• Drive the development and growth of Mastercard’s entry‑level SME credit products, ensuring the proposition addresses the needs of small businesses and issuers across different markets


• Support the establishment and launch of a new global SME credit program designed to accelerate credit issuance and expand access to credit for small businesses


• Support the development of the program strategy, value proposition, product requirements, operating model and commercialization approach


• Conduct market, customer, and competitive analysis to identify unmet market needs, emerging trends and opportunities to strengthen Mastercard’s SME credit offering


• Size market and commercial opportunities, develop business cases and use data and insights to support product decisions


• Translate strategy and customer needs into clear product requirements and work with cross‑functional teams to steer initiatives through the product development lifecycle from concept to launch


• Partner closely with regional teams to identify priority markets and customers, build a pipeline of opportunities and support issuer commercialization

All About You

• Experience in product management, product strategy, payments, commercial cards (preferably small business) or related financial services field


• Experience or demonstrated interest in small business financial inclusion, small business lending, underserved segments or solutions designed to expand access to financing is highly valued


• Strong interest in small business credit and the role payments and financial services can play in expanding access to credit


• Analytically minded, with the ability to size opportunities, develop business cases and use data to inform product decisions and priorities


• Strong product management capabilities, with the ability to translate user and customer needs into product requirements and drive initiatives through development and commercialization


• Comfortable working with both commercial and technical stakeholders and developing an understanding of the capabilities and infrastructure required to deliver new products


• Strong project management and organisational skills, with the ability to manage multiple workstreams and drive execution across cross‑functional teams


• Strong communication skills and ability to synthesize complex information into clear recommendations for different audiences


• Collaborative and comfortable working across global and regional teams in a matrixed organization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.