Manager Field Application Support EMEA, North

Thermofisher Scientific; Hemel Hempstead; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading scientific solutions provider is seeking a candidate to lead the Applications Support team across Northern Europe. The role involves planning and executing product line initiatives, managing customer engagements, and ensuring effective resource utilization. Ideal candidates will have a degree in Chemistry or Biochemistry, strong communication skills, and management experience. Frequent travel within the region is required.

Qualifications

• Proficient in Microsoft Office suite with strong Excel skills.
• Strong verbal and written communication skills across all levels.
• Direct or matrix management experience preferred.

Responsibilities

• Lead initiatives for product lines and manage customer engagements.
• Ensure effective resource use and knowledge sharing within the team.
• Conduct annual performance reviews and support team development.

Skills

Leadership skills

Communication skills

Organizational skills

Sales process understanding

Team management

Problem-solving skills

Education

Degree in Chemistry, Biochemistry, or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

SFDC

Job description

Leads the full spectrum of field based A

Applications Support functions for HPLC, ICSP, TEA, and DIA product lines across Northern Europe (United Kingdom, Ireland, and the Nordic countries). The role is responsible for leading the regional Applications team and coordinating all related activities.

Key Responsibilities

• Planning, initiating, executing, and evaluating initiatives to achieve the goals of each product line covering sales support, technical consultation, customer engagement, and product-focused training.
• Act as a crucial component of the European Applications organization, ensuring efficient use of resources and effective knowledge sharing across regions.
• Located within the area of responsibility.
• Lead and inspire the team to achieve their goals.
• Conduct annual performance reviews and gather feedback.
• Promote continuous learning and skill development.
• Cultivate a supportive and balanced work environment.
• Guide the team through change with a positive approach.
• Ensure high-quality support before and after sales.
• Collaborate with product and marketing teams.
• Manage pre- and post-sales activities using SFDC.
• Drive PPI initiatives to enhance business processes and boost customer satisfaction.
• Share successful project outcomes with European labs, experts, factory, and sales and marketing departments.
• Relay market insights and customer feedback to management and relevant teams.
• Develop a strong internal network and collaborate closely with sales managers, Customer Solution Center, and HR partners in the EMEA region.
• Develop strategies to support business priorities.
• Promote effective use of management tools (e.g., SFDC, R.A.D.A.R., Key Performance Indicators, PPI systems).
• Demonstrate ability to work independently and meet timelines and targets.

Qualifications

• Degree in Chemistry, Biochemistry, or related field.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Understanding of sales processes and systems, including SFDC.
• Strong verbal and written communication skills, effective across all levels and regions.
• Business-focused with a keen understanding of customer needs.
• Excellent organizational skills, able to prioritize multiple tasks.
• Direct or matrix management experience preferred.
• High proficiency in English; additional European languages are a plus.
• Willingness to travel frequently within the region and Europe.
• Valid driving license required.