Manager Duty

Five Guys UK; Altofts; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading casual dining restaurant in Altofts is seeking an enthusiastic Shift Manager to oversee daily operations and ensure every team member delivers excellent customer service. The Shift Manager will support the management team and lead by example, enriching the work environment while ensuring the highest food quality. This role offers ample opportunities for career progression and comes with competitive perks, including bonuses and paid breaks.

Benefits

Achievable bonus scheme

Paid holiday

Paid breaks

Free food while on shift

Development opportunities

Enhanced maternity & paternity leave

Pension scheme

Qualifications

• Proven ability to lead a team and manage customer interactions effectively.
• Enthusiastic about delivering perfect burgers and fries.
• Desire to create a fun and positive work environment.

Responsibilities

• Support the General Manager to deliver perfect food quality.
• Lead your team to ensure great customer experiences.
• Handle customer complaints in a timely and honest manner.

Skills

Leadership

Customer service

Team management

Job description

Overview

Burgers & Fries and Incredible Careers!

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

We're the burger restaurant with the uncomplicated formula : burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

As a Shift Manager You\'ll Be

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

As a Shift Manager You\'ll Be Enthusiastic About

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

Incredible Careers with Five Guys

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn\'t just a job - it can be a career!