Manager, Customer Success (Remote - EMEA)

n8n; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading workflow orchestration platform is seeking a Manager for Customer Success to lead the EMEA Customer Success Managers. You will design processes and playbooks that drive customer value while collaborating cross-functionally. The ideal candidate has extensive experience in Customer Success management and a technical background. This remote role provides competitive compensation, health benefits, and a remote-first culture with a strong commitment to diversity and inclusion.

Benefits

Competitive compensation and equity

30 days vacation plus public holidays

Health & wellness benefits

Pension contributions or 401(k)

Annual stipend for courses and coaching

Remote-first culture

Support for open-source projects

Unlimited AI budget for tools

Transparency in company initiatives

Inclusive work environment

Qualifications

• 2+ years of people-management experience.
• 10+ years in Customer Success or related roles.
• Proven collaboration skills with stakeholders.
• Tech industry experience with relevant subject-matter expertise.

Responsibilities

• Recruit and lead a team of Customer Success Managers.
• Design processes and playbooks that drive customer value.
• Represent the company in customer interactions.
• Own territory planning for CSMs.
• Establish strong operating cadence for the team.
• Attract and empower top talent for customer needs.

Skills

Leadership

Cross-functional collaboration

Customer Success Management

Data analysis

Automation

Education

Bachelor's degree in a technical or engineering field

Job description

Manager, Customer Success (Remote - EMEA)

Apply for the Manager, Customer Success (Remote - EMEA) role at n8n

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 160 employees working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we have cultivated a community of more than 650,000 active developers and builders, earned 145k+ GitHub stars, been ranked as one of Europe’s most promising privately held SaaS startups, raised $240m to date, and achieved a 94 eNPS score.

Role Overview

We’re looking for a Customer Success Lead to manage our EMEA CSMs. This role reports to the Global VP of Customer Success and is ideally based out of London, Paris, Barcelona, or Berlin. You will build the Customer Success function from the ground up, design playbooks, shape customer journeys, and create the foundation for scalable growth.

Key Responsibilities

• Recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers.
• Design processes, playbooks, and automations that drive customer value and scale.
• Represent n8n as a customer-facing leader, partnering closely with Sales, Product, and Support to ensure a seamless customer journey and long‑term success.
• Develop a deep understanding of our customers and refine our processes, playbooks, and automations for maximum impact.
• Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1-2 quarters ahead.
• Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention.
• Attract, develop, and empower top talent to meet customer needs and deliver on team and company goals.
• Drive productivity by embedding automation and scalable practices that help CSMs focus on high‑value work and measurable outcomes.
• Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind changes.
• Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar.

Requirements

Must‑haves

• 2+ years of people‑management experience – hiring, developing, and retaining high‑performing ICs.
• 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large enterprises.
• Proven ability to collaborate cross‑functionally with internal and external stakeholders.
• Tech industry experience with relevant subject‑matter expertise.
• Bachelor’s degree or higher, preferably in a technical or engineering field.

Nice‑to‑haves

• Experience leading remote teams across multiple regions and/or countries.
• Curiosity about automation and AI – bonus points if you’ve worked with n8n.
• Startup or scale‑up experience – comfortable operating in fast‑changing, high‑growth environments.
• International experience and fluency in multiple languages is a plus.

Benefits

• Competitive compensation and equity.
• Work/life balance: Europe 30 days vacation, US 15 days, plus public holidays; sick days vary by region.
• Health & wellness: local benefits per country, US plans with HDHP option and dental/vision coverage.
• Future planning: pension contributions (Europe) or 401(k) with 4% match (US).
• Financial security: disability and life insurance per region.
• Career growth: €1K annual stipend for courses, books, events, or coaching.
• Remote‑first culture with regular off‑sites; some hybrid roles for specific locations.
• Giving back: $100/month per employee to support open‑source projects.
• AI enablement: unlimited AI budget for productivity tools.
• Transparency: company‑wide visibility into initiatives and performance.
• Culture: high eNPS of 94 and an inclusive environment.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have an existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives.

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're most likely to work from in the future.