Manager, Consumer

Resolute Digital, a Weber Shandwick Company; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Group life assurance

Group income protection

Personal pension plan

Employee Assistance Programme

Job summary

Weber Shandwick in London is seeking a talented Manager to join the Core CX Consumer practice. The role involves working across one of our biggest global accounts, with experience on regional and global toolkits preferred.

You will mentor junior staff and contribute to strategy, research, and media outreach. The position offers a 3:2 hybrid work model, private medical insurance, life and income protection, and a comprehensive benefits package.

Qualifications

• Minimum: experience in a similar role as Account Manager or Senior Account Executive.
• Experience working on regional or global communications toolkits is essential to succeed in this role.
• Strong client-facing, leadership and analytical skills.

Responsibilities

• Build client relationships by providing counsel to multiple clients and driving tactical plans for high-quality deliverables.
• Manage client expectations, resources and deliverables around major campaigns and programs.
• Develop expertise in healthcare, technology, or corporate reputation areas.
• Lead client meetings; craft, present and execute integrated communications strategies.
• Conduct research and prepare materials to analyse client issues.
• Coordinate and execute large-scale experiential activations and events.

Job description

Who is Weber Shandwick?

At Weber Shandwick, you are welcomed, valued and empowered to grow and we believe that opportunity grows in a collective. We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses. We earn affection, attention, affinity and purchase by delivering value to people around the world, with deep specialisms across food & drink, travel & tourism, consumer tech, consumer health, automotive, sports sponsorship, entertainment & lifestyle and energy.

We are known for:

• Developing data driven insights and strategies to drive measurable impact
• Creating impactful campaigns that tap into culture
• Creating channel and platform agnostic campaigns that grow organically
• Delivering integrated campaigns that are earned-first but deliver for paid and owned

What's happening?

Weber Shandwick is looking for a talented Manager who wants to be part of the Core CX (Client Services) Consumer practice in our London office. The role will work across one of our biggest global accounts, so experience working on regional and global toolkits is preferred. The successful candidate will demonstrate the following key attributes:

CLIENT SOLUTIONS AND WORK

• Build client relationships by providing counsel to multiple clients, driving execution of tactical plans to ensure high quality deliverables, as appropriate for size of account or office
• Successfully manage client expectations, team resources and deliverables around major campaigns and programs, as appropriate for size of account or office
• Begin building expertise and understanding in particular categories (i.e. Healthcare, Technology, Corporate Reputation, etc.)
• Serve as active participant in client meetings and presentations; craft, present and execute integrated communications strategies for major campaigns
• Conduct and manage the flow of research and materials development necessary to analyse client issues
• Function across disciplines with a knowledge of social media strategies and tactics
• Monitor media outlets for coverage of client and competitor news, leveraging digital and social outlets, a diverse set of influencers, etc.
• Understand industry issues that directly and indirectly affect the client
• Compose media materials (toolkits, press releases, pitch notes, client briefings, messaging documents, sample Q&A, proposals, supporting social content, etc.), and conduct media outreach
• Proof and edit client related documents, including documents from European markets
• Develop and build relationships with media and diverse set of influencers in partnership with our influencer experts
• Brainstorm and bring to life compelling ideas for clients, media and influencers
• Coordinate and execute large-scale experiential activations and events
• Lead small teams to conduct pressing research on a wide range of issues, review and prepare executive summaries and/or analyses of information into strategic and actionable recommendations, as appropriate for size of account or office

SELF LEADERSHIP AND TEAM EFFECTIVENESS

• Mentor and train junior team members; may directly manage interns
• Consistently display behaviors that support integration
• Demonstrate a proactive and self-starting attitude, providing solutions to client and internal issues and topics that arise

GROWTH AND BUSINESS DEVELOPMENT

• Participate in brainstorms and planning
• Contribute to new business pitch content creation and organic business growth efforts (proactive/reactive)

BUSINESS ACUMEN

• Continue to grow financial acumen by managing budgets, assisting with account budget and time entry analyses, and supporting account invoicing
• Work more closely with manager and finance to better understand any client issues that may impact the business
• Begin working with legal on vendor agreements

Minimum Criteria

To be considered for this role, you must have experience in a similar role, be that an existing Account Manager or experienced Senior Account Executive looking to step into the next role.

Ideal Experience Required

• Ideally you will possess many of the above skills and attributes
• Experience working on regional or global communications toolkits is essential to succeed in this role

Join us and help make an impact. Together, we'll set the bar, cheer each other on and multiply your potential.

Core Benefits

• Private medical insurance
• Group life assurance
• Group income protection
• Personal pension plan
• Employee Assistance Programme

Flexible Benefits

• Buy or sell holiday
• Additional life assurance cover
• Critical illness insurance
• Personal Accident Insurance
• Dental insurance
• Travel insurance
• Health screening
• Gym discounts
• Cycle to work scheme
• Health cash plan
• Flexible working with our 3:2 hybrid work model
• Equivalent of $250 USD for new joiners on 6 month + contract to support home working setup
• 25 days’ annual leave (in addition to public holidays) plus 2 volunteering days, birthday day off work and discretionary festive closure
• Flexible public holidays
• Dedicated Business Resource Groups including Women of Weber, Decoded (Global Majority network), and PRISM (LGBTQIA+)
• Sweets and snacks in the office
• Exclusive shopping discounts and perks
• Annual eyecare voucher
• Season ticket loan
• Referral bonus scheme
• Long service bonus
• Enhanced family leave
• Inclusive and invisible health policies

We are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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