Manager, Commercial Operations & Governance

Everpure; Staines-upon-Thames; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure seeks a senior leader to head the CSAT Center of Excellence within the Monetization organization. You will establish governance across CapEx and subscription workflows, driving end-to-end operational rigor and actionable customer insights.

You’ll partner with BI, Legal, Finance and Customer Experience to shape resolution strategies impacting global retention and monetization. You will lead a team of CSAT COE Analysts, delivering executive dashboards and real-time insights, and ensure

Qualifications

• Proven ability to lead analytical professionals and scale teams.
• Experience designing and governing analytical programs across CapEx and subscription workflows.
• Strong strategic planning and governance capabilities for enterprise data ecosystems.

Responsibilities

• Own CSAT governance framework design and rollout across CapEx and subscriptions.
• Deliver weekly leadership dashboards and real-time insights in Tableau/ServiceNow.
• Manage and coach CSAT COE Analysts and define growth paths.
• Foster cross-functional alignment with Legal, Finance, and BI to ensure documentation and audits.

Skills

People leadership

CSAT transformation

Strategic planning

Executive communication

Cross-functional collaboration

Tools

ServiceNow

Tableau

Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

Lead the Customer Satisfaction (CSAT) Center of Excellence within the Monetization organization to transform how Everpure measures and optimizes customer success. In this role, you will establish strategic governance frameworks across CapEx and subscription workflows, driving the end-to-end operational rigor needed to secure actionable customer insights. Collaborating closely with Business Intelligence, Legal, Finance, Customer Experience and Customer Success, you will serve as the core decision-maker for resolution strategies that directly impact global retention and monetization growth.

What You’ll Do

• Drive the CSAT Transformation Initiative: Own the design, milestones, and execution of the CSAT governance framework across CapEx and subscription workflows to ensure process integrity and mitigate operational risk.
• Deliver Executive Visibility: Architect and oversee the delivery of weekly leadership reporting and real-time dashboards in Tableau and ServiceNow, translating complex customer data into actionable trend recommendations for senior stakeholders.
• Lead and Scale Team Capabilities: Directly manage and coach a dedicated team of CSAT COE Analysts, defining clear roles, performance priorities, and professional growth pathways aligned with company objectives.
• Orchestrate Cross-Functional Resolutions: Foster strategic alignments with Legal, Finance, and Business Intelligence to enforce documentation standards, complete system audits, and successfully operationalize complex customer resolutions.

What You Bring

• People & Program Leadership: Proven ability to manage, coach, and scale analytical professionals while successfully steering cross-functional transformation initiatives.
• Subscription Services Ecosystems: Strong understanding of subscription services and recurring revenue models, including operational lifecycle management across CapEx and subscription workflows.
• Strategic Governance & Analytical Frameworks: Deep expertise in operational process design, data governance, and lifecycle management within enterprise ecosystems like ServiceNow and Tableau.
• Strategic Planning & CSAT Transformation: Strong capability to design end-to-end strategic planning frameworks and operational governance models that restructure, mature, and elevate CSAT tracking and performance methodologies across both product and subscription ecosystems.
• Executive Communication & Influence: Strong capability to synthesize data trends and risk profiles into compelling presentations and frameworks for senior leadership and multi-disciplinary stakeholders.

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check http://benefits.everpuredata.com/ for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.