Manager, Clients, UK

WPP Media Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

WPP Media Limited is seeking a Manager, Clients for Boots Retail in the UK. You will join a high‑performing team servicing Boots campaigns across multiple channels, building audience insights and taking briefs from the client side.

The role focuses on delivering integrated campaigns, maintaining client relationships, and coordinating with media specialists to execute plans. This position sits within the Boots Retail team, reflecting WPP Media’s client leadership approach.

Qualifications

• Experience in a client services, media planning or investment role.
• Ability to analyse client and consumer data and understand the media landscape.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Run day-to-day client servicing duties and ensure accurate billing and admin tasks.
• Take and distill client requests, work with AD and Director on briefs, and collaborate with media specialists.
• Collaborate with a tight-knit team and contribute to a culture of open communication and initiative.
• Digest information quickly and provide clear verbal and written directions.
• Prioritise tasks to manage a diverse workload and work at pace.

Skills

Client services experience

Media planning

Data analysis

Job description

About WPP Media

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by ourpioneeringagentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

3503 - Manager, Clients, UK

Role Summary and Impact

We are looking for a curious and enthusiastic Manager to join the Boots Retail team - the ‘parent’ brand of The Boots Group that delivers Boots brand campaigns supporting stores and .com. This role is a central part of the team, building a knowledge bank of the sectors Boots operate in from a competitor landscape and audience point of view, supporting in the delivery of innovative paid campaigns across all media channels and building direct relationships with our clients in the Boots Media Team.

The successful candidate will work across the entire campaign lifecycle - planning, activation and evaluation - and develop their brand planning skills. In this role you will work on interesting and diverse briefs that require multi-channel planning, producing brilliant audience insight and in-channel innovation to deliver breakthrough campaigns across Beauty, Wellness, Health and Seasonal categories.

Boots is the UK’s largest health and beauty retailer with 175+ years of trusted healthcare heritage and innovation behind it. Boots consistently delivers strong retail and pharmacy sales quarter after quarter and has ambitious growth targets for the future. It is a hugely competitive sector so Boots are hungry to keep striving for great work and encourage full integration across their agency network and prioritise true partnership with us as an extension of their media team to achieve their ambitions.

They are a client who embrace change, encourage innovation, are leaders in data-led planning to fully understand the impact of everything we do, invest in talent and always make time to appreciate achievements and say thank you. They challenge us to deliver world class media planning and activation and enjoy getting recognition for great work both internally and externally via industry awards.

As a Manager in our Client Leadership team,you will:

• Be a critical part of the team running the day to day client business, using high levels of initiative to ensure smooth client servicing, smooth internal process to deliver work and ensure accuracy and punctuality of billing and other administrative tasks
• Be taking and distilling client requests, working with the AD and Director on responses to briefs and working closely with media specialists at every point along the campaign life cycle
• Work as part of a tight-knit team and contribute to the team culture of open communication, curiosity and initiative to learn and develop our planning skills
• Need to quickly digest information and give accurate and clear verbal and written directions, instructions and feedback
• Have excellent organisations skills being adept at managing a diverse workload, work at pace and are able to appropriately prioritise tasks

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• BeExtraordinarybyLeading CollectivelytoInspire transformational Creativity.
• Create anOpenenvironment byBalancing People and Client ExperiencesbyCultivating Trust.
• LeadOptimisticallybyChampioning Growthand DevelopmenttoMobilize the Enterprise.
• We would also be looking for the following:
• Experience in a client services, media planning or investment role
• An ability to analyse client and consumer data imaginatively and get to grips with the media landscape we operate in