Manager, Client Services

Whalar Group; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Private medical insurance

Health cash plan

25 days PTO + Sick days + Winter break

Private pension scheme

Monthly phone/internet reimbursement

Professional development stipend

New joiner Home office allowance

Up to 16 weeks of paid maternity/pat/

Job summary

Whalar, part of Accenture Song, is seeking a Manager, Client Services in London (Hybrid) to lead day-to-day campaign delivery, manage client relationships, and drive data-driven results.

You will mentor direct reports, oversee budgets, and collaborate with cross-functional teams to deliver creative campaigns that connect brands with creators across the globe.

Qualifications

• 4+ years agency or brand experience required.
• Experience managing a team and career development.
• Solid understanding of the social media advertising ecosystem.
• Experience working in the creator economy.
• Proficient in managing and analyzing large datasets with advanced Excel/Google Sheets and presenting data to stakeholders.
• Strong organisational and interpersonal skills.

Responsibilities

• Project manage day-to-day operations of campaign delivery with exceptional client service.
• Manage and mentor Direct Reports, supporting career development.
• Track and manage campaign budgets to keep them on track.
• Analyze large datasets and present insights to internal and external stakeholders.
• Ensure creator briefings and casting reflect brand vision and campaign needs.
• Develop client relationships and identify new commercial opportunities.
• Lead meetings and contribute strategic brand and KPI insights.
• Collaborate with internal teams to assess campaign performance against objectives.

Skills

Agency experience

Team leadership

Social media advertising

Creator economy

Data analysis

Excel/Google Sheets

Stakeholder communication

Tools

Excel

Google Sheets

Job description

Job Title: Manager, Client Services
Work Location: London, Farringdon (Hybrid)
Start Date: ASAP
Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About Client Services:

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

The team has three core functions:

• Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
• Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
• Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Here's what you'll do day-to-day:

• Project manage, organize and direct the day-to-day operations of campaign delivery, with exemplary client service
• Manage, develop and mentor Direct Reports, support with career pathing and goal setting
• Track and manage campaign budgets, ensuring budgets are kept on track
• Managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, interpreting and presenting data to internal and external stakeholders.
• Ensure creator briefing materials and creator casting is reflective of the brand's vision and campaign needs.
• Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
• Showcase strong client and objection handling skills and know when to escalte to Snrs within the business
• Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
• Work with internal stakeholders to assess campaign performance and key performance indicators (KPIs) to determine the extent to which the original objectives and strategies were met.

Here's what we're looking for:

• Have 4+ years agency or brand experience
• Have experience managing a team, including career development
• Have a solid understanding of the social media advertising ecosystem
• Have experience working in the creator economy
• Candidate must be proficient in managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, and confident interpreting and presenting data to internal and external stakeholders.
• Strong organisational skills required
• Have strong detail-oriented, organizational and interpersonal skills
• Have an insatiable appetite for learning about industry innovations within the social media advertising ecosystem
• Thrives in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude
• Appreciation and understanding of the value of creativity
• Multiple languages is a plus

Based in Farringdon, London, we embrace a flexible hybrid model. We ask our team to work from the office two to three days a week, with Tuesday and Thursday serving as our "anchor days." These days are dedicated to collaborating in person and celebrating Whalar's vibrant culture together.

Our Values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The Perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

Benefits:

• Private medical insurance
• Health cash plan
• 25 days of PTO + Sick days + Winter break
• Private pension scheme
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Up to 16 weeks of paid maternity/paternity leave
• Calm App subscription (Add up to 4 dependents)
• Volunteer days
• Social programs

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.