Manager, Business Intelligence & Analytics, PACS Intelligence Services

Coca-Cola; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Community involvement

Innovation & technology exposure

Global leadership exposure

Job summary

Coca-Cola in London seeks a communications professional to lead integrated internal and external storytelling for a global iconic brand. You will develop and implement proactive communications that highlight innovation, sustainability, and the total beverage portfolio across social and digital channels.

The role requires a digital communications background, strong storytelling, and the ability to stay composed under pressure while aligning with global narratives and local strategies.

Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, or related field.
• 5+ years of internal communications experience in a large global company.
• Strong influencing and negotiation skills.
• Experience creating content for internal audiences (written and visual).
• Experience in change management and program/strategy communications.

Responsibilities

• Lead development and implementation of project-based communications aligned with local strategies and global narrative.
• Drive internal employee engagement with targeted content and storytelling.
• Coordinate with global teams, marketing, partners to ensure messaging consistency.
• Manage issues impacting reputation with local business leaders.
• Develop and manage the digital media calendar and content pipelines.
• Collaborate with brand and employee comms to execute multimedia strategies.
• Share content strategy with bottling partners for cross-channel use.
• Develop audience and channel plans; set social KPIs and track performance.
• Recommend social content optimization based on real-time metrics.
• Manage supplemental website/editorial content to support social strategies.

Skills

Analytics Insights

Analytics Strategy

Business Intelligence

Customer Insights

Data Analysis

Data Insights

Professional Presentation

Reputation Management

Education

Bachelor's degree in Communications, Journalism, Marketing, or related field

Tools

Microsoft Excel

Microsoft Office

Power BI

Job description

Job Description Summary: As a communications professional you bring your passion for creating engaging content for internal and external audiences to work each day and there is no better place to do that with than an iconic brand like Coca-Cola. In this role you'll be the mastermind behind leading an integrated approach to the development and implementation of our communications plans that advance awareness of the company's business strategy and impact internally and externally. You'll work proactively to find stories that support an established company narrative with a focus on bringing to life innovation, sustainability, community involvement and total beverage portfolio stories in social and digital media. We're looking for someone with a digital communications background with a quick and thoughtful approach and the ability to be cool under pressure.

What You'll Do for Us

• Lead the development, creation and implementation of project-based communications ensuring plans are fully synchronized with our local strategies and global narrative.
• Develop and initiate strategies and content to drive measurable value for the business through internal employee engagement.
• Coordinate with global communications teams, marketing teams, bottling partners, and other functions to ensure consistency of plans and messaging.
• Manage proactively issues that impact the reputation of the company together with local business leaders.
• Develop and manage the company's digital media calendar to keep a rich pipeline of content flowing.
• Work with brand, the business, and employee communications teams to develop, pitch and execute multimedia strategies across company channels for key announcements and launches.
• Work closely with the company's bottling partners to share content strategy, calendar and assets that can be leveraged across their social media accounts.
• Develop targeted audience, channel plans, and set social performance KPIs and track performance over time.
• Recommend social content optimization plans based on real-time reporting and metrics.
• Manage supplemental website and editorial content to support social strategies as needed.

Qualifications & Requirements

• Bachelor's degree in Communications, Journalism, Marketing, or related field.
• 5+ years of previous working experience in internal communications for large global company.
• Amazing influencing and negotiation skills.
• Experience in managing all aspects of internal communications for the organization.
• Experience in developing the content for and producing written and visual communications for internal audiences.
• Experience in change management and process improvement strategy and planning involving general business processes, corporate/market initiatives, mergers & acquisitions and/or organization structures.
• Experience in developing a program and strategy to communicate to all employees the organization's policies and programs.
• Experience in developing communication channels to ensure all employees are well informed.

What We Can Do For You:

• Community Involvement : The Coca-Cola Company encourages employees to get involved in their communities and offers programs and opportunities to volunteer and make a positive impact.
• Innovation & Technology : The ability to work with an award-winning team that is on the cutting edge of innovation.
• Exposure to World Class Leaders : Availability to global leaders that will expand your network and exposure you to emerging technologies and techniques.

Skills:

• Analytics Insights
• Analytics Strategy
• Business Intelligence (BI)
• Corporate Reputation Management
• Customer Insights
• Data Analysis
• Data Insights
• Microsoft Excel
• Microsoft Office
• Microsoft Power Business Intelligence (PBI)
• Professional Presentation
• Reputation Management

Location(s): United Kingdom

City/Cities: London

Travel Required: 00% - 25%

Relocation Provided: No

Job Posting End Date: November 12, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.