Management Surveyor - Residential

Grosvenor Group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading property management firm in Greater London is seeking a Management Surveyor to oversee service delivery in residential properties. You will manage budgeting processes and lead a team of property managers, ensuring exceptional service and operational efficiency. The ideal candidate should possess qualifications like MRICS and have experience in residential property management. The role involves monitoring performance and fostering innovation to enhance customer experiences. A hybrid work model is offered.

Qualifications

• Experience in Residential Property Management with technical building knowledge.
• A good communicator who can adjust to various stakeholder needs.
• Ability to manage budgets and deliver high service standards.

Responsibilities

• Oversee expense budgeting and reconciliation processes.
• Manage property managers and facilities managers day-to-day.
• Monitor portfolio performance according to business requirements.
• Develop innovative ways of working and improve user experience.

Skills

Customer Service

Team Management

Budget Management

Communication

Innovative Thinking

Education

MRICS, AssocRICS or MTPI qualified

Job description

The Management Surveyor - Residential has the overall responsibility for the service delivery to our residential managed buildings and private realm (50 Mews, 5 private gardens). Leading and supporting a team of property managers and facilities managers, ensuring high customer service standards are set and delivered on the Estate.

An innovative property management specialist who can help us deliver exceptional service and improve our revenue and amenities in the private realm.

Key Responsibilities

• Ownership of the expense budgeting, recovery and reconciliation process. Proactively working with our partners to issue timely and accurate information to our residents.
• Budget, monitor and approve the non-recoverable expenditure to support our financial sustainability goal.
• Proactively manage the team ensuring consistency is delivered (i.e. holds regular residents meetings, record insights, monitor response time, etc.).
• Support the property managers and develop new ways of working, embracing technology to improve the user experience and increase cost recovery.
• Main point of contact for appointed agents (outsourced management) monitoring performance under the contracts KPI’s.
• Day to day lead of the property managers and facilities managers (working alongside our service partners) creating a strong team focused on serving the customers.
• Portfolio performance monitoring and reporting in line with business requirements.

Key Requirements

• MRICS, AssocRICS or MTPI qualified.
• Residential Property Management experience, able to demonstrate basic technical building knowledge, in depth understanding of the Residential Service Charge code.
• Demonstrable Customer Service Experience, a good communicator who can adapt to different stakeholders.
• Commercially astute, innovator, always looking at making improvements for us and our customers.

We know flexibility is important and take a hybrid approach to working, please contact us for further details.

Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact [e-mail].

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on [e-mail] to discuss.

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