Management Support Officer (Prevention + Protection)

Networking Women in the Fire Service; City Of London; On-site; GBP 42,000 - 49,000; Full time

Job summary

A prominent fire service organization is seeking a Management Support Officer to provide support to the Prevention and Protection Department. You will coordinate project activities and collaborate across teams, requiring strong organizational skills and a project management background. The position offers a salary of £42,283 per annum and the opportunity to work in a dynamic environment focused on enhancing community safety.

Benefits

26 days’ holiday plus bank holidays

Hybrid working available

Free access to gym

Contributory pension scheme

Cycle to work scheme

Qualifications

• Experience of organising, planning and prioritising work.
• Experience of developing effective working relationships with staff.
• Ability to maintain accurate records and follow procedures.
• Knowledge of equalities policies.

Responsibilities

• Coordinate monthly status reports and milestones.
• Collaborate with colleagues to update Portfolio baseline.
• Support departmental performance objectives.

Skills

Organising and planning

Developing relationships

Attention to detail

Understanding of equalities issues

IT skills, particularly in Excel

Education

Project Management qualification or knowledge

Tools

Microsoft Excel

M365 products

Job description

Post: Management Support Officer (Prevention + Protection)
Salary: £42,283 per annum
Grade: FRS D
Salary range: £42,283 – £48,412 per annum
Contract type: Fixed Term / Secondment until 31/12/2027
Working pattern: Full-time
Application closing date: 4 PM on Friday 21 November 2025

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non‑operational team (our teams who work behind the scenes to support our front‑line services, including HR, IT, Finance, Procurement, Communications etc.).

Whilst emergency response is a critical part of what we do, LFB proudly acknowledges the impact Prevention and Protection has in ensuring London is a safe place to live, work and travel to.

LFB’s Prevention and Protection Department is actively seeking a Management Support Officer to join the departments central management team.

LFB and the Prevention and Protection department have adopted a project management approach to new initiatives and concepts. Whilst each project has a dedicated project manager, the postholder will be part of a pivotal introduction and planning phase; further embedding a framework to ensure a consistent approach is taken across all the projects.

Working in a busy working environment with the confidence to express innovative and new ways of working to drive change; you will be highly motivated and organised with clear demonstrable project experience. A qualification in this area or a good working knowledge of project management procedures and processes are highly desired. You will be responsible for the co‑ordination of monthly status reports, ensuring key milestones are reported and working collaboratively with colleagues to ensure updates or changes are recorded in the Portfolio baseline.

As a strong team player, with excellent IT skills, particularly in Excel and other M365 products, you will work with the wider team supporting departmental performance objectives and assisting Prevention and Protection in achieving goals as outlined on the Community Risk Management Plan together with actions from HMICFRS and GTI reports.

Additional Information

Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Hybrid working is available, subject to business need.
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loans
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including access to Blue Light Card retail and hospitality discounts
• Opportunity to access affordable accommodation

Criminal records check

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility

LFB staff on probation are not eligible to apply.

Assessment Overview

Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria:

• Experience of organising, planning and prioritising work, with minimal supervision, to meet deadlines and standards.
• Experience of developing and maintaining effective working relationships with staff and stakeholders at all levels.
• The ability to achieve a consistently high level of accuracy and attention to detail, having a methodical approach to following procedures, creating and maintaining accurate records.
• An understanding of equalities issues and a commitment to ensuring appropriate policies are adhered to.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above.

Shortlisted candidates will be invited to attend stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un‑submitted applications cannot be accepted.

Please note any correspondence received from us will be via e‑mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place in early/mid‑December 2025. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.