Management Support - Clinical Targets & Facilities Management

The Grove; St. Ives; On-site; GBP 30,000 - 40,000; Full time

Job summary

A GP Practice in St. Ives is seeking a motivated colleague to join their Management Team. The role involves supporting daily operations, achieving clinical targets, and maintaining the practice’s clinical system, SystmOne. Ideal candidates will have great IT skills and a positive approach, and prior experience in a primary care environment is advantageous. This warm and supportive practice encourages professional development and delivers remarkable customer service to patients and stakeholders.

Qualifications

• Prior experience in a primary care environment is advantageous.
• Experience with SystmOne is a plus, but great IT skills are essential.
• Ability to work as part of a management team.

Responsibilities

• Support the Practice Business Manager in daily operations.
• Ensure achievement of clinical targets.
• Maintain the practice clinical system – SystmOne.
• Act as a point of contact for complex patient queries.
• Provide administrative support to the Practice Business Manager.

Skills

IT skills

Positive can-do approach

Tools

SystmOne

Job description

General Practice is changing and we are investing in our practice and team to ensure we provide the highest levels of care and support to our patients. We have a great opportunity for a motivated and capable colleague to join our Management Team. Focusing on Clinical Targets and Facilities Management you will help us achieve our targets while also ensuring that our premises are clean, safe and well looked-after.

Responsibilities

• Supporting the Practice Business Manager in delivery of the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Ensuring the achievement of clinical targets set for, or by, the practice including QOF, local and national enhanced services, delivery of vaccination services and other clinical target areas.
• Maintaining key functionality of the practice clinical system – SystmOne – including the loading and maintenance of key appointment ledgers and templates and the provision of same and next day appointment capacity to meet patient demand.
• Acting as a point of contact for complex patient queries, working with colleagues across the practice to resolve patient queries which sit outside of our established protocols and require a more individual solution.
• Demonstrating and promoting the practice values through the delivery of your role.
• Providing administrative support to the Practice Business Manager to assist the delivery of key strategic work and projects within the practice.

Qualifications

Prior experience in a primary care environment and knowledge of SystmOne would be an advantage, but great IT skills and a positive can-do approach are a must.

Working as part of our Management Team, you will support the Practice Business Manager with service delivery, compliance, Quality Assurance and completion of project work.

We are a welcoming and supportive GP Practice based in the heart of historic St Ives, Cambridgeshire. We specialise in training and encourage the continued development of our teams and colleagues. We host GP registrars, medical and nursing students. We are part of St Ives Primary Care Network and boast a diverse clinical team.

Delivering Remarkable Customer Service is the requirement to play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders. This applies in all of your dealings. There are many elements to delivering remarkable customer service but common throughout are requirements to listen and be responsive, always ensure patient and customer messages and requests are passed on and ensure any mistakes or omissions and possible improvements that are identified are shared with your manager.