Management Support Administrator

Norfolk & Suffolk Foundation NHS Trust; Norwich; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A regional health trust in Norwich seeks an enthusiastic administrator to support its leadership in various professions. The successful candidate will manage diaries, provide meeting support, and ensure confidentiality. Previous administration experience and proficiency in Microsoft Office tools are essential. The role offers training, career progression, and generous annual leave, culminating in a supportive and friendly team environment.

Benefits

Comprehensive training programs

Career progression

Starting annual leave of 27 days

NHS discounts

Qualifications

• Demonstrates excellent organisational skills.
• Experience in diary management is essential.
• Ability to handle confidential and sensitive information.

Responsibilities

• Minute taking and meeting support.
• Manage diaries for the leadership team.
• Provide recruitment and interview support.

Skills

Organisational skills

Diary management

Interpersonal skills

Proficient ICT skills

Ability to prioritise

Education

NVQ Level 3 Business Administration or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Teams

Job description

We are looking for an enthusiastic and conscientious administrator to join our friendly team, based at County Hall in Norwich. You will be working across the trust to support the leadership for Psychological Professions, Allied Health Professions and Social Workers.

You will need to demonstrate excellent organisational skills and experience in diary management, the ability to prioritise your own workload and that of others, and good working knowledge of all Microsoft packages. A professional attitude, interpersonal and customer service skills, and a dedication to confidentiality are essential.

• Working pattern will be 15 hours spread over 4 or 5 days a week
• Based at County Hall, Norwich, with occasional home-working
• Occasional travel will be required

If you are a proactive, organised administrator with a can-do attitude - we would love to hear from you!

Main duties of the job

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information in a professional manner, providing support to senior managers.

Training will be given, however previous administration experience is essential.

You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.

Duties include but are not limited to:

• Minute taking and meeting support
• Diary management
• Ordering
• Recruitment / Interview support

About us

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits included with this role are:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person Specification

Qualifications

• NVQ Level 3 Business Administration or equivalent or willing to work towards
• Qualification or Certificated Learning in Microsoft especially Outlook, Excel, PowerPoint, Word and Teams.

Knowledge

• Maintaining administrative and information management systems, for example ESR
• Knowledge of NHS policy / procedures
• Experience of maintaining NHS administrative and information management systems

Skills

• Proficient ICT skills including Microsoft especially Outlook, Excel, PowerPoint, Word and Teams.
• Ability to work to strict deadlines and able to prioritise own workload
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Experience

• Understanding and experience in a full range of administrative procedures and systems gained through practice at intermediate level.
• Support to budget holders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yeargross per annum pro rata