Managed Services Team Leader

MHR; Ruddington; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Referral bonus up to £2,000

On-site subsidised restaurants

Private medical insurance

Dental coverage

GP access 24/7

Job summary

MHR is seeking a payroll leader to oversee daily payroll operations within a fast-paced environment. You will manage a dedicated payroll team, coach staff, and collaborate with cross-functional teams to deliver accurate, compliant payroll services.

You will drive performance, implement development plans, and support transformation initiatives across systems and processes while ensuring effective stakeholder engagement and continuous service improvements.

Qualifications

• Experience leading payroll operations in a fast-paced environment.
• Strong people management and coaching skills with a focus on development.
• Proven ability to engage stakeholders and manage cross-functional interactions.

Responsibilities

• Oversee day-to-day delivery of payroll operations and ensure SLAs are met.
• Lead and develop the payroll team, manage performance reviews and onboarding.
• Support recruitment, onboarding, and development plans for staff.
• Drive transformation initiatives and adopt new systems/processes.
• Plan resources, monitor workload, and ensure regulatory compliance.

Skills

Leadership

Payroll management

Stakeholder engagement

Coaching

People management

Process improvement

Transformation initiatives

Tools

Payroll software

ERP systems

Job description

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. MHR is more than just a place to work; it's a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what's most important to you- work that matters.

With us, you'll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Career

This role gives you the opportunity to develop your leadership and operational management expertise within a fast-paced Managed Payroll environment. You'll oversee the day-to-day delivery of payroll operations, ensuring workloads are effectively planned, resources are managed efficiently, and statutory and contractual obligations are consistently met. You'll strengthen your people management skills by leading performance reviews, coaching and developing team members, supporting recruitment and onboarding, and creating development plans that help individuals reach their full potential. Alongside this, you'll broaden your experience in operational planning, audit support, performance management, and stakeholder engagement. As part of an evolving service, you'll also play an active role in transformation initiatives - supporting the implementation of new systems, processes, and technologies while helping your team embrace change and continuously improve the way they work.

Your Team

You'll lead a dedicated payroll team, creating an environment where collaboration, accountability, and continuous improvement thrive. Working closely with the Payroll Manager and cross-functional teams, you'll provide coaching, support, and clear direction to help your team deliver an outstanding service to customers. You'll also work alongside colleagues across the business to share best practice, support service improvements, and ensure a consistent approach to payroll delivery.

Your Impact

Your leadership will directly influence the quality, accuracy, and efficiency of Managed Payroll services. By ensuring payroll operations run smoothly, monitoring performance against SLAs and KPIs, and proactively managing resources, you'll help deliver an exceptional customer experience. You'll take ownership of complex escalations, ensuring issues are resolved quickly and effectively while identifying opportunities to prevent future occurrences. Through continuous process improvement, automation initiatives, and the adoption of best practice, you'll enhance operational efficiency, reduce risk, and improve service quality. Most importantly, you'll build a high-performing, engaged team that consistently delivers accurate, compliant payroll services while supporting the ongoing growth and transformation of the Managed Payroll function.

Benefits To Support You Personally And Professionally

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we're completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you're excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we'll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.