Managed Services Manager

Kongsberg Gruppen; Bristol; On-site; GBP 57,000 - 62,000; Full time

Job summary

A global leader in technology is seeking a Managed Services Manager in Bristol to oversee customer support across the UK and Middle East. The role requires strong leadership skills and 5+ years of experience in managing technical support teams. Responsibilities include delivering efficient Managed Services and ensuring client satisfaction. The position offers a salary between £57,000-62,000 per year with annual reviews and comprehensive insurance plans.

Benefits

Annual salary review

Income Protection Insurance

Life Insurance

Medical Insurance

Dental Insurance

Qualifications

• 5+ years managing technical support teams.
• Ability to motivate, guide, and mentor a team.
• Ability to work effectively as part of a geographically dispersed team.

Responsibilities

• Deliver profitable and efficient Managed Services to customers.
• Provide functional management to the support team located in Bristol.
• Ensure high levels of health, safety and the environment throughout processes.

Skills

Leadership

Problem solving

Communication

Customer service

Education

Degree in management

CompTIA or equivalent ITIL Foundation

ITIL Managing Professional

Project Management qualification such as PRINCE2 or AGILE

Job description

For more than 200 years KONGSBERG has made solutions that enable people around the world to deliver extreme performance under extreme conditions.

Today, we are a world leader in several areas within maritime operations, defence, aerospace, and the oil and gas industry.

With offices in Australia, India, Norway, Singapore, and the UK, we are seeking a Managed Services Manager at our Bristol office to oversee the provision of exceptional customer service across the UK and Middle East region and ensure customers receive timely and effective assistance. This role is pivotal in maintaining client satisfaction, loyalty, and our reputation.

Key Responsibilities

• Deliver profitable and efficient Managed Services to our customers
• Provide functional management to the support team located in Bristol, UK
• Recruit, train, and develop the l customer support team to ensure delivery of exceptional support services
• Coordinate and planning of the manage service activities
• Ensure professional use of common Managed Services tools and structures
• Close coordination with and reporting to the Global Managed Services Manager
• Ensure deliveries are compliant with KNC’s Managed Services methodologies and standards
• Ensure high levels of health, safety and the environment throughout our processes
• Participate in meetings, as required
• Any other appropriate tasks required by the Line Manager.

Qualifications

• Degree in management
• CompTIA or equivalent ITIL Foundation.
• ITIL Managing Professional
• Project Management qualification such as PRINCE2 or AGILE.

Experience

• Minium of 5-years managing technical support teams.

Personal Skills

• Leadership; Ability to motivate, guide, and mentor a team
• Team-player; Ability to work effectively as part of a geographically dispersed team
• Problem solving; Strong abilities in analysing issues and finding effective solutions
• Organised; Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Communication; Excellent verbal and written communication skills with the ability to explain technical information clearly to nonnative English speakers
• Customer service; Strong customer service orientation and ability to build rapport.

We Offer

Full time position with a company in strong growth at our North Bristol office including:

• Salary; £57,000-62,000/year depending on quals and experience
• Salary review; Annual
• Overtime pay; No
• Work schedule; 37.5 hours per week
• TOIL; No, unless exceptional circumstances and prior agreed
• Insurances; Income Protection, Life, Medical and Dental