Managed Services Commercial Manager - Diagnostics, UK

Hologic, Inc.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare company is looking for a Managed Services Commercial Manager to oversee operational performance in diagnostics. The role involves strong stakeholder engagement and effective contract management to enhance customer satisfaction. Ideal candidates will have expertise in healthcare procurement and excellent communication skills. This position offers the chance to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years of experience in contract management and supplier performance.
• Strong understanding of healthcare diagnostics solutions and UK market regulations.
• Proven ability to generate insights and report on performance.

Responsibilities

• Engage stakeholders and present data effectively.
• Monitor supplier performance and drive optimization.
• Lead change control and manage contract lifecycles.

Skills

Understanding healthcare procurement

Contract management

Excellent communication skills

Interpreting metrics

Customer retention strategies

Job description

Managed Services Commercial Manager - Diagnostics, UK

Role location: Remote (UK based)

Travel requirements: 50% (customer site visits across the UK and meetings at our Manchester office)

Here at Hologic, it is our purpose to enable healthier lives everywhere, every day.

We are driven by our passion to become the global champion for women’s health.

We achieve this by fulfilling our promise to bring The Science of Sure to life.

Our diagnostics business is going from strength to strength and to support our growth, we are looking for a Managed Services Commercial Manager to join our team. Reporting to the Commercial Partnerships & Enablement Manager, you will be part of the Managed Services Team, driving operational and financial performance while delivering world-class customer care. Your work will directly contribute to the successful delivery of Hologic's Managed Service Offering for selected customers across the UK.

In this pivotal role you will build and maintain strong partnerships with our customers, ensure seamless contract management, and deliver exceptional service throughout the contract lifecycle.

KEY RESPONSIBILITIES

Stakeholder Engagement: Build open, honest partnerships at local levels, presenting data and insights effectively to diverse audiences.

Supplier Management: Monitor third-party supplier performance against agreed metrics and drive optimization.

Contract Management: Lead change control, manage performance metrics and ensure successful delivery of managed service contracts. Support Hologic from pre-tender through post-tender phases and contract completion.

Retention Focus: Execute strategies to support customer retention and satisfaction throughout the contract lifecycle. Facilitate issue resolution to drive performance and exceed customer expectations.

KNOWLEDGE, SKILLS & EXPERIENCE

To be successful in this role you will thrive in a fast-paced, customer-focused environment, enjoy building strong partnerships, and have a passion for delivering exceptional service. Your ability to manage complex contracts, optimize supplier relationships, and drive performance will make you a key contributor to Hologic's mission of empowering healthier lives.

• Understanding healthcare procurement, diagnostics solutions, and UK market regulations.
• Expertise in managing contracts, change control, compliance, and executing exit strategies
• Proficiency in interpreting metrics, generating insights, and reporting performance outcomes.
• Understanding financial impacts, market trends, and retention strategies.
• Excellent communication and influencing skills.

Ready to Make an Impact?

If you’re excited by the opportunity to shape the future of diagnostics and have the skills to succeed, we’d love to hear from you.