Managed Print Support Engineer

Softcat; Marlow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology solutions business is looking for a motivated individual to join their Service Desk team in Marlow. The role involves troubleshooting managed print issues, collaborating with software and hardware partners, and ensuring high customer satisfaction. Ideal candidates should have experience in service/support environments, strong IT knowledge, and excellent customer service skills. Offering a hybrid working model, this position provides the opportunity for professional growth in a supportive atmosphere.

Qualifications

• Existing experience working in a Service and/or supporting a managed print environment.

Responsibilities

• Troubleshooting managed print related tickets assigned to you by the Service Desk.
• Working closely with our software and hardware partners to resolve faults.
• Managing managed print ticket updates to customers, and liaising with third parties through to resolution.
• Meeting Support (KPI) Key Performance Indicators as set by the Service Desk Team Leader.
• Maintaining high levels of incident ownership throughout the incident lifecycle to achieve a satisfactory Customer resolution.

Skills

Excellent customer service skills

General IT knowledge, particularly printing products

Ability to prioritise and perform tasks in a high-pressure environment

Job description

Overview

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Desk team

The Service Desk and Support team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Do you want to make change happen by joining a team that never stands still?

Responsibilities

• Troubleshooting managed print related tickets assigned to you by the Service Desk
• Working closely with our software and hardware partners to resolve faults
• Managing managed print ticket updates to customers, and liaising with third parties through to resolution
• Meeting Support (KPI) Key Performance Indicators as set by the Service Desk Team Leader
• Maintaining high levels of incident ownership throughout the incident lifecycle to achieve a satisfactory Customer resolution

Qualifications

• Existing experience working in a Service and/or supporting a managed print environment
• General IT knowledge, particularly printing products
• Excellent customer service skills
• Ability to prioritise and perform tasks in a high-pressure environment

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 2-3 days in the office and 2-3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com / jobs / our-culture /

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process. We understand how far it can go to creating a truly equitable candidate experience. That said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.