Managed Print Engineer

Bluetownonline Ltd; City Of London; Hybrid; Confidential; Full time

Job summary

A dynamic tech company in the UK seeks a Managed Print Engineer to ensure exceptional delivery of print solutions. The ideal candidate will have strong technical skills and a positive attitude. This full-time role involves travel and is part of a collaborative team environment, offering competitive salary and diverse benefits including share equity and professional development opportunities.

Benefits

Company van

EMI Share Equity Scheme

Birthday off

Milestone days off

Charity support day

Gym membership savings

Team building events

Career progression opportunities

Qualifications

• Previous experience in a managed print delivery/service role.
• Full UK Driving Licence required.
• Happy to travel across the UK.

Responsibilities

• Report to the Managed Print Service Manager.
• Ensure world-class service at all times.
• Deliver Managed Print projects on time and within budget.
• Create and maintain detailed project documentation.
• Mentor and support the growth of aspiring Managed Print Engineers.

Skills

Positive attitude

Excellent communication skills

Technical ability

Excellent organisational skills

Partner focused

Tools

CRM systems

Konica Minolta

Lexmark

Job description

Overview

Job Title: Managed Print Engineer

Location: St Asaph, North Wales (travel is expected as part of this role)

Salary: £26k - £32k Per Annum

Job Type: Full Time / Permanent

Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm)

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

The role:

As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role - you will work in close partnership with the Managed Print Service Manager, Your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value.

Responsibilities

• Reporting to the Managed Print Service Manager
• Stay updated on industry trends and Flotek technologies
• Responsible for giving world-class service at all times
• Responsible for delivering your Managed Print installation projects on time and within budget
• Responsible for communicating with clients and internal project managers
• Hands-on and remote technical troubleshooting
• Creating and maintaining detailed project documentation to ensure effective handover to our support teams
• Deliver product training to end users as well as internally at Flotek
• Installation of 3rd party software applications to partner PC and server devices
• Ensure effectiveness of print management reporting applications at partner sites
• Mentor and support the growth of aspiring Managed Print Engineers

What we're looking for

• A positive attitude with a can do approach to everything!
• Excellent communication skills
• Previous experience in a managed print delivery / service role in a technology business
• Great technical ability to diagnose faults accurately and efficiently
• Experience in using a CRM to log installation / service notes
• Be partner focused to understand and identify user needs
• Experience of Konica Minolta and Lexmark desirable
• Excellent organisational skills and the ability to prioritise work effectively
• Excellent external partner liaison skills
• Ability to prioritise personal workload
• Happy to travel to partner sites over the UK
• Full UK Driving Licence

Benefits

• Salary dependent on experience within range of £26,000 - £32,000 per annum
• Includes company van
• EMI Share Equity Scheme - own a slice of the "Purple Pie."
• Day off for your birthday
• Day off for other life milestones - such as weddings, moving house, child\'s first day at school, or religious holidays
• Give back day to support your chosen charity
• Savings on gym memberships, shopping and other discounts available through Perkbox
• Variety of social events & team building opportunities are available
• Opportunities for professional development and career progression

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role.