Managed IT Services Field Engineer

Radius Limited; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A forward-thinking technology company in Crewe is seeking an experienced IT Support Engineer. The role involves assessing IT infrastructure, providing onsite support, and conducting audits to ensure compliance with best practices. Ideal candidates will have over 2 years of IT support experience and strong knowledge of Windows OS, Office 365, and active directory. You'll also enjoy a competitive benefits package including pension, healthcare assistance, and opportunities for career development within a modern office environment.

Benefits

Pension

Life assurance

Employee fuel card scheme

Electric Vehicle scheme

Employee assistance programme

Wellness and healthcare assistance

Cycle to work scheme

Free breakfast daily in the office

Qualifications

• 2+ years of experience in IT support, service desk, or field support engineering.
• Strong knowledge of Windows OS and Active Directory.
• Willingness to travel to different sites with a valid driver's license.

Responsibilities

• Assess and document IT infrastructure across customer sites.
• Provide onsite IT support and troubleshoot hardware/software issues.
• Conduct site audits to ensure compliance with standards.

Skills

IT support experience

Windows OS

Office 365

Active Directory

Networking fundamentals

Hardware installation

Troubleshooting

Education

Degree or diploma in IT/Computer Science

Job description

Job Description

This is an exciting opportunity for a proactive IT Support Engineer with experience in site auditing to join our friendly team. You will be responsible for assessing, documenting, and optimize IT infrastructure across our customer base. This role involves a combination of onsite IT support, hardware/software troubleshooting, and site audits to ensure all systems comply with organizational standards and best practices.

Qualifications

Requirements

• 2+ years of experience in IT support, service desk, or field support engineering
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
• Experience with onsite IT setup, troubleshooting, and hardware installation
• Willingness to travel to different sites (valid driver's license required)

Desirable Skills (Not Mandatory)

• Familiarity with IT asset management tools
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of network diagrams, patch panels, and structured cabling standards
• Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus)

Physical Requirements

• Ability to lift IT hardware (e.g. PCs, monitors, routers)
• Comfortable working in network/server rooms and running cable assessments

Work Environment

• Combination of office work and on-site inspections (branches, warehouses, etc.)
• Occasionally working after-hours during upgrades or audit tasks

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [e-mail]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.