Managed Equipment Service (MES) and Contracts Manager

NHS; Manchester; On-site; GBP 55,000 - 63,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Managed Equipment Service Contract Manager to lead and drive the equipment strategy for the Division of Imaging. Responsibilities include managing complex contracts, ensuring compliance, and coordinating with senior stakeholders. The ideal candidate will have expertise in managing large implementation programmes and will be rewarded with a competitive salary and full-time work.

Qualifications

• Significant experience managing large, complex implementation programmes.
• Proven ability in contractor management.
• Experience with contract disputes and performance monitoring.

Responsibilities

• Oversee the equipment replacement plan for the Division of Imaging.
• Interpret and resolve complex contract-related issues.
• Implement project management tools for contracts and SLAs.

Skills

Management of complex implementation programmes

Negotiating outcomes with senior parties

Strong communication skills

Change management capability

Proficient IT skills

Education

Master’s or equivalent qualification in a business-related subject

Project Management Qualification

Job description

Overview

Managed Equipment Service Contract Manager – lead, inspire, and drive the MES for the Division of Imaging across the Trust. The postholder will engage with senior stakeholders, ensure timely delivery of major equipment replacement programmes, drive compliance, oversee maintenance and asset availability, provide helpdesk support and staff training, and lead a business support team including the MES Coordinator and Business Support Lead.

Bring your expertise, leadership, and passion for excellence to shape the future of clinical services.

Main duties

• Collaborate with the Division of Imaging senior team, Estates, Trust colleagues, PFI Partners, and the MES provider to oversee the equipment replacement plan, ensuring alignment with timelines and contract terms.
• Interpret and resolve complex contract-related issues and communicate with stakeholders to address queries. Act as the escalation point between the MES provider and the Division of Imaging to manage incidents of equipment downtime and restore operation.
• Implement project management tools to address deviations from DoI contracts and SLAs across Imaging services with internal and external partners.
• Lead and participate in working groups essential for plan execution and contractual provisions, including MES Investment Committee, Facility Infrastructure User Group, Works Group, and IS Quality Assurance meetings.
• Coordinate with internal stakeholders, including senior clinical staff, for the selection, procurement, and commissioning of new equipment or service delivery models to ensure contractual compliance and operational readiness.

About us

MFT is one of the largest NHS Trusts in England, with a turnover of over £3bn. We champion collaborative working and transformation, and we support a 30,000-strong workforce across Manchester, Trafford, and beyond. We are digitally enabling the organisation to improve clinical quality, patient and staff experience, and operational effectiveness through Hive, our Electronic Patient Record system (launched September 2022). We are committed to equality, diversity, and inclusion, and to protecting health and wellbeing while shaping the future of our organisation.

Details

Date posted: 23 October 2025

Pay scheme: Agenda for Change

Band: Band 8a

Salary: £55,690 to £62,682 per year, pro rata

Contract: Permanent

Working pattern: Full-time

Location: Oxford Road Campus, Oxford Road, Manchester, M13 9WL

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience required, please refer to the Job Description & Person Specification attachments under Supporting Documents. Also read the Candidate Essentials Guide for information about the Trust, benefits, and application considerations.

Diversity matters: MFT is committed to equality of opportunity, celebrating diversity, and eliminating discrimination. All individuals are encouraged to apply. If you have special requirements for your application, email [e-mail]. We look forward to hearing from you!

Person Specification

Qualifications

• Essential: Master’s or equivalent (Chartered) qualification in a business-related subject or in programme management, law, finance or engineering.

Desirable

• Project Management Qualification.
• Accreditation in contract management from the Government Commercial College or other recognised contract management certification.

Knowledge, Training, Experience

• Essential: Significant experience of managing all aspects of large, complex, multi-stakeholder implementation programmes within live operational environments.
• Proven ability in contractor management and delivering outcomes against programmes and budgets.
• Negotiating successful outcomes with senior parties; managing and influencing a broad range of individuals up to board level.
• Experience in contract disputes, performance monitoring and reporting.

Desirable

• Knowledge of managed equipment service contracts.
• Up-to-date knowledge of medical equipment developments and clinical/technical applications.
• Experience delivering NHS change programmes and replacing medical imaging equipment.

Skills and Abilities

• Ability to compile concise management reports for immediate and senior management.
• Ability to present complex technical issues clearly to non-specialists.
• Proficient IT skills and willingness to learn additional software as required.
• Strong communication with a wide range of stakeholders at all levels.
• Ability to manage conflicting viewpoints and influence internal and external colleagues to deliver outcomes.
• Change management capability and contract/performance management skills, including managing third-party providers.
• Knowledge of NHS procedures including standing financial instructions.

Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship are welcome. See UK Visas and Immigration guidance for details. This role may require criminal records checks for overseas applicants as applicable.