Mako Field Service Technician

Stryker; Tees Valley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A medical technology company is seeking a Mako Field Service Technician to provide on-site technical support for Mako robotic systems in the North UK & Scotland region. The ideal candidate will have a Bachelor's degree in Engineering and demonstrate strong analytical, time management, and customer service skills. This role involves troubleshooting, installation, repairs, and maintaining robotics, requiring a high degree of technical expertise and problem-solving ability. Travel is expected to be around 80%.

Qualifications

• Bachelor’s degree in Engineering or equivalent experience.
• Familiarity with robotics or complex capital equipment preferred.
• Proficiency in Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide on-site technical support and customer service.
• Install, repair, maintain, and test Mako robotic systems.
• Troubleshoot and resolve operational issues in the field.
• Build and maintain strong relationships with customers.

Skills

Analytical skills

Time management skills

Technical expertise

Problem solving

Customer service orientation

Education

Bachelor’s degree in Engineering

Tools

Windows operating systems

Microsoft Office applications

Job description

Work Flexibility: Field-based Mako Field Service Technician

North UK & Scotland Position Summary

We are seeking an outgoing and dedicated individual to join our team as a Mako Field Service Technician. In this role, you will be responsible for providing on-site technical support, performing installations, repairs, maintenance, and testing of Mako robotic systems. You will also manage tasks effectively to ensure all work is completed on schedule.

To succeed in this role, you should possess strong analytical and time management skills. A first-class Mako Field Service Technician demonstrates leadership, excellent service orientation, and the ability to work independently with minimal supervision to deliver high-quality outcomes.

What you will do

• Provide on-site technical support and customer service.
• Install, repair, maintain, and test Mako robotic systems.
• Troubleshoot and resolve operational issues in the field.
• Identify technical problems and perform root cause analysis.
• Understand customer needs and provide appropriate recommendations.
• Collaborate with colleagues to ensure consistent, high-quality support.
• Manage work progress and ensure adherence to schedules.
• Document service activities and complete detailed service reports.
• Build and maintain strong relationships with customers.
• Use your technical expertise and problem-solving skills to manage multiple projects, make sound decisions independently, and deliver effective solutions in a fast-paced environment.
• Engage confidently with customers and colleagues, building strong relationships through clear communication and a collaborative approach.

What you will need

• Bachelor’s degree in an Engineering discipline, or equivalent combination of education and experience.
• Familiarity with robotics or complex capital equipment preferred.
• Proficiency in Windows operating systems and Microsoft Office applications.

Travel Percentage: 80%