Makeup & Beauty Client Concierge — Elevate Experiences

RHR UK; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A major retail company in England is seeking a Customer Consultant to enhance client experiences through personal engagement and product knowledge. The successful candidate will excel in building relationships, providing exceptional service, and using technology to manage client interactions. This position requires a flexible approach and a strong focus on customer needs, ensuring the highest retail standards and knowledge of store offerings are maintained.

Qualifications

• Excellent communication skills to adapt style to customer needs.
• Proven track record in sales and customer service.
• Strong product knowledge and understanding of store offerings.
• Ability to build relationships with clients and colleagues.
• Willingness to learn and stay updated on trends.
• Proficient in using technology for client management.
• Flexibility to adapt to changing business needs.

Responsibilities

• Identify and connect with potential clients in your department.
• Create memorable customer experiences beyond just selling.
• Build and nurture a client base through proactive engagement.
• Provide seamless connections to Brand Partners and other store areas.
• Manage customer feedback to enhance service quality.
• Stay informed about trends and competitor offerings.
• Follow health and safety procedures to prevent stock loss.

Skills

Communication

Sales expertise

Product knowledge

Relationship building

Tech savvy

Client empathy

Flexibility

Job description

A major retail company in England is seeking a Customer Consultant to enhance client experiences through personal engagement and product knowledge. The successful candidate will excel in building relationships, providing exceptional service, and using technology to manage client interactions. This position requires a flexible approach and a strong focus on customer needs, ensuring the highest retail standards and knowledge of store offerings are maintained.