Major Incident Lead & 3rd Line Application Support

Babcock International; Stoke Gifford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in the UK is searching for a Third Line Application Support Analyst to manage critical defence and aerospace operations. The role involves leading a team, diagnosing complex incidents, and administering IT service management tools. Candidates should have strong technical awareness, experience with ITSM tools, and a degree in Information Technology or a related field. The position offers generous benefits including a matched pension scheme, health consultations, and excellent development opportunities.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Digital GP access

Employee share scheme

Payment of Professional Fees

'Be Kind Day' for volunteering

Qualifications

• Strong technical awareness in service or software development environments.
• Hands-on experience with ITSM tools for Incident Management.
• Good Oracle or SQL skills for database administration.

Responsibilities

• Lead and coach Second Line Application Support Analysts.
• Diagnose, triage, and resolve complex incidents.
• Administer the ITSM toolset effectively.
• Take the lead during Major Incidents.

Skills

Technical awareness

ITSM tools for Incident Management

Oracle or SQL database administration

Analytical problem solving

Diagnostic skills

Education

Degree in Information Technology or related discipline

ITIL Foundation certification

Job description

A leading engineering firm in the UK is searching for a Third Line Application Support Analyst to manage critical defence and aerospace operations. The role involves leading a team, diagnosing complex incidents, and administering IT service management tools. Candidates should have strong technical awareness, experience with ITSM tools, and a degree in Information Technology or a related field. The position offers generous benefits including a matched pension scheme, health consultations, and excellent development opportunities.