Major & Complex Loss- Senior Claims Technician

Crawford; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm based in Manchester is seeking an Adjuster Assistant to support Major and Complex Loss teams. This role involves managing complex claims processes and building strong client relationships, ensuring effective communication and speedy resolution. Ideal candidates should have experience in claims handling or insurance, alongside strong organizational and interpersonal skills. Development opportunities and a supportive working environment are provided, fostering career progression and expertise in the field.

Benefits

Personal development support

Promotional opportunities

Inclusive culture

Qualifications

• Experience in handling commercial property claims or similar is a plus.
• Knowledge of the insurance claims process is essential.
• Ability to negotiate effectively with claimants.

Responsibilities

• Act as the first contact for claimants discussing high-value claims.
• Coordinate appointments and manage diaries effectively.
• Support with task lists, letters, reports, and technical queries.

Skills

Claims handling

Negotiation

IT skills

Organizational skills

Communication skills

Job description

Manchester, United Kingdom (Remote)

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Job Description

Our Adjuster Assistants are an integral part of our Major and Complex Loss teams. When you join, you’ll be working in partnership with M&CL Adjusters in the field, supporting them with their claims portfolio in coordinating appointments, claims instructions, information for reports and enquiries. We also offer personal development with full exam and study support, promotional opportunities and a fully inclusive culture. In return for your commitment, we’ll provide you with the knowhow and support so you’ll become a subject matter expert, providing a first class service to our customers.

Responsibilities

You’ll be the first contact with claimants and brokers/agents to discuss the claim as required, often of high value and a complex nature, managing instructions with your exceptional interpersonal skills and creating good client relationships built around trust, respect and speedy resolution of assignments. A large part of the role will be coordinating appointments and diary management alongside coordinating instructions for emergency work as required, such as instructions to contractors. You’ll also provide support with task lists, letters, reports and any technical queries and have the opportunity to be involved with projects and oversee caseloads in Adjusters absence. Some claimants may require alternative accommodation, so you’ll ensure the reduction of claims lifecycles to reduce costs by proactive management and challenge building scopes and variations when required.

Qualifications

We’re looking for talent: experienced claims handlers or those from a similar background who relish challenges and provide solutions. Additionally, we’d like you to have:

• Ideally experience of handling commercial property claims or similar, although we’d welcome applications from those within a brokerage or similar
• Knowledge of the insurance claims process and how your role will relate to this
• Ability to negotiate with claimants using a variety of methods in line with TCF and Client requirements
• Good IT skills with MS office suite
• Exceptional organisational skills, with the ability multi task to a detailed level
• Good communication skills with all stakeholders Ability to communicate effectively and persuasively whilst ensuring excellent customer service
• Ability to work in a structured manner to drive for quality
• High personal standards of service delivery as a core skill.
• Ability to empathise and communicate at all levels Evidenced ability to plan and organise workload.