Major & Complex Loss - Loss Adjuster

Albion Blake; Remote; GBP 110,000 - 130,000; Full time

Job summary

A leading insurance organization is looking for a Senior Loss Adjuster to manage major and complex claims in a fully remote position. This role involves handling large property losses and conducting thorough investigations while collaborating with internal and external stakeholders. The ideal candidate will have extensive experience with commercial claims, strong communication skills, and be ACILA qualified or working toward it. Compensation is up to £130,000 annually with additional benefits.

Benefits

Performance incentives

Travel expenses covered

Career development pathways

Qualifications

• Extensive experience managing complex commercial property claims and major losses.
• Strong understanding of FCA/FSA procedures and Treating Customers Fairly (TCF) principles.
• Sound commercial and financial awareness.

Responsibilities

• Manage a diverse portfolio of major and complex commercial losses.
• Conduct detailed investigations and deliver professional adjusting services.
• Ensure compliance with service level agreements and quality standards.

Skills

Managing complex commercial property claims

Excellent communication skills

Technical expertise in loss adjusting

Analytical skills

Client relationship management

Education

ACILA qualification or equivalent

Tools

Microsoft Office

Job description

Job Title : Major & Complex Loss - Loss Adjuster

Location : Nationwide (Fully Remote)

Salary : Up to £130,000 per annum

Industry : Insurance

Overview

An exceptional opportunity for an experienced Senior Loss Adjuster to join a leading insurance organisation, managing major and complex commercial claims across the UK.

This is a fully remote position with regular regional travel and occasional overnight stays, depending on case location.

You’ll take a leading role in handling large and technically complex property losses, often exceeding £100,000 in value, involving material damage and business interruption (BI) claims –including flood, fire, and catastrophic events.

Key Responsibilities

• Manage a diverse portfolio of major and complex commercial losses (typically £100k+).
• Conduct detailed investigations and deliver high-quality, professional adjusting services.
• Handle material damage and business interruption components with accuracy and technical expertise.
• Work collaboratively with internal teams (e.g. Liability, Casualty) and external stakeholders such as clients, local authorities, and emergency services.
• Ensure compliance with service level agreements (SLAs), productivity targets, and quality standards.
• Provide expert technical advice and represent the business in high-value or high-profile claims.
• Utilise technology and digital tools to enhance efficiency and reporting.
• Act as an ambassador for the company, promoting best practice and consistent service delivery.

Key Requirements

• Extensive experience managing complex commercial property claims and major losses.
• Ideally ACILA qualified (or equivalent), or working towards full accreditation.
• Strong understanding of FCA / FSA procedures and Treating Customers Fairly (TCF) principles.
• Comprehensive technical knowledge of the loss adjusting process at senior level.
• Excellent communication and influencing skills with the ability to build client trust and credibility.
• Sound commercial and financial awareness with the ability to achieve agreed performance targets.
• Proficient in Microsoft Office and able to adapt to new technologies and claims systems.
• Full UK driving licence and willingness to travel regionally when required.

The Ideal Candidate

• A recognised and respected professional within the insurance adjusting sector.
• Highly analytical and detail-oriented, with a focus on delivering quality outcomes.
• Motivated, tenacious, and capable of managing high-value, technically challenging losses.
• A strong communicator who can inspire confidence and represent the business at a senior level.
• Passionate about delivering outstanding service and building long-term client relationships.

What’s on Offer

• Up to £130,000 per annum, plus benefits and performance incentives.
• Fully remote working, with travel expenses covered.
• Nationwide opportunities within a market-leading insurance environment.
• High-impact work managing major and complex commercial claims.
• Clear career development pathways and professional progression opportunities.