Maintenance Team Leader - Providing - CBG12 - Housing

Akhirah Ltd; Dunstable; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local housing management company is seeking a Housing Maintenance Team Leader to manage maintenance of council housing assets in Dunstable. This role involves overseeing a £6M annual maintenance budget, ensuring the health and safety of residents, and improving customer experience. Candidates must have a strong background in property maintenance and customer service, along with an ability to collaborate with contractors effectively.

Qualifications

• Accountable for Health, Safety, and condition of council owned dwellings.
• Responsible for customer experience in repairs appointments and IT systems.
• Survey and inspect council owned property to diagnose repair defects.

Responsibilities

• Manage the delivery of maintenance and voids work to the councils housing assets.
• Collaborate with contractors for excellent customer journey.
• Take part in emergency planning and standby rota.

Job description

Overview

The Housing Property team delivers circa 20,000 responsive repairs each year alongside capital works to circa 5,500 homes, including boiler servicing and maintaining fire precautions, keeping residents safe in their homes, whilst complying with legislation.

As Housing Maintenance Team Leader, you will manage the delivery of maintenance and voids work (circa £6M per annum) to the Councils housing assets, considering current stock condition ensuring optimal and sustainable use of the asset.

Responsibilities

• Accountable for Health, Safety, and condition of council owned dwellings.
• Responsible for customer experience (repairs appointments, IT systems, data etc).
• Management, administration, and supervision of contractors delivering inspection, risk assessment, renovation, maintenance and timely void turnarounds to council owned dwellings.
• Ensuring collaborative working with contractors to deliver an excellent customer journey.
• Take part as required in emergency planning and a standby rota.
• Desktop diagnosis of customer repair enquiries leading to effective remedial works.
• Survey and inspect council owned property to diagnose repair defects and order effective remedial works. Prepare plans and report to support this.
• Manage the delivery of responsive and demand led capital works programmes to the Council's Housing Asset taking into account current stock condition, whilst being planned to a 45 year time-horizon which ensures optimal and sustainable use of the asset.
• Case management of legal disrepair claims including investigation, collation of evidence and presentation to management for approval.

Work Pattern

Standard Monday to Friday with flexibility subject to business needs.