Maintenance Surveyor

SNG (Formerly Sovereign); Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association in the UK is looking for a technical support role to investigate and resolve maintenance issues. You'll provide essential support to trades teams and ensure high customer satisfaction. This role offers a competitive benefits package including 25 days of holiday and flexible working options. If you have strong technical and problem-solving skills, we would love to hear from you.

Benefits

25 Days Holiday + Bank Holidays

12% matched pension contributions

Flexible working options

Private medical insurance options

Discounted travel insurance

Qualifications

• Strong technical support skills with the ability to diagnose maintenance issues.
• Excellent communication and customer service skills.
• Intermediate proficiency in Microsoft Excel.

Responsibilities

• Investigate and solve maintenance issues effectively.
• Plan and track delivery of customer-focused services.
• Ensure compliance with health, safety, and environmental legislation.

Skills

Technical ability

Problem solving

Customer service

IT Systems proficiency

Health and safety knowledge

Job description

Responsibilities

Reporting into the Operations Manager, you'll be responsible for the investigation, identification, diagnosis and problem solving of day to maintenance issues raised either internally or by our customers. You'll own the day to day technical support for your locality, allowing our in house trades delivery teams and external contractors to carry works required at first visit.

• Carrying out inspections as needed prior to, during and on completion of repairs
• Providing a specification, including scope of works, quantities and budgeted costs and timescale that will resolve maintenance issues reported
• Ensuring works are completed safely, to the required standard and specification, in the most effective and efficient manner and to a high level of customer satisfaction
• Maintaining high quality data within the property systems
• Ensuring a detailed local knowledge of customer, asset and investment needs across your locality
• Developing own capability through continual personal and professional development to ensure knowledge is kept up to date
• Up to date knowledge and awareness of technical, statutory, regulatory, and legislative requirements, standards, and best practice in relation to delivery of a maintenance service
• Ability to prepare and interpret specifications schedules of work using bespoke or National/published Schedule's of Rates/Works.
• Ability to plan, track and forecast safe delivery of customer focused services, works and expenditure within agreed timescales and budgets
• Ability to operate with commercial acumen
• Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken
• Proficient use of IT Systems including Microsoft office suite with Intermediate Excel skills

There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure.

About the Role

Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters. We are now the 6^th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South. It's a fantastic time to join us at SNG!. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover
• Discounted travel insurance