Maintenance Shift Engineer

Montcalm East, Shoreditch London; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Paid birthday leave

Wellbeing support

Free meals on duty

Exclusive room rate discounts

International hotel discounts

Employee referral programme

Job summary

Montcalm Collection in London is seeking a Shift Engineer to join the Maintenance team, delivering prompt engineering support to uphold luxury standards across the property. You will manage planned and reactive tasks, support energy efficiency initiatives, and ensure compliance with safety and regulatory requirements to deliver an exceptional guest and colleague experience.

Reporting to the Maintenance Manager, you will lead a small maintenance team and contractors, oversee day-to-day operations

Qualifications

• Supervisory experience in luxury hospitality.
• Strong leadership, communication and organisational skills.
• Experience with PMS systems (Opera or similar) and ability to multitask.
• Attention to detail and passion for guest experiences.

Responsibilities

• Oversee day-to-day maintenance operations across HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Resolve guest and staff maintenance requests promptly.
• Coordinate with Front Office and Housekeeping to resolve issues with minimal disruption.
• Uphold Montcalm’s luxury brand standards in maintenance activities.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.

Skills

Supervisory experience

Leadership

Communication

Organisational skills

PMS systems (Opera)

Attention to detail

Hospitality passion

Tools

PMS software (Opera)

Job description

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

WHY JOIN MONTCALM COLLECTION

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

ROLE OVERVIEW

The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, and high-quality engineering support across the property. This role ensures that all hotel systems, facilities, and equipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations.

Reporting to the Maintenance Manager, the Shift Engineer will work across planned and reactive maintenance tasks, contribute to energy efficiency initiatives, and provide technical expertise to support a seamless guest and colleague experience.

RESPONSIBILITIES

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

SKILLS AND QUALIFICATIONS

• Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment.
• Strong leadership and people skills with the ability to motivate a team.
• Excellent communication, problem-solving, and organisational skills.
• Proficiency in PMS systems (Opera or similar).
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.

WORKING CONDITIONS

• Flexible working hours including weekends, evenings, and bank holidays.
• Requires standing for extended periods and occasional manual handling.
• Guest-facing role requiring professional appearance and demeanour.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.