Maintenance Resource Planner

Pertemps Bond; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a proactive Maintenance Resource Planner in Wakefield to coordinate maintenance work. The role involves planning jobs efficiently, supporting customer inquiries, and collaborating with the technician team. Candidates should possess strong communication skills, excellent organization, and experience in customer service. The position offers an hourly rate of £15.00 to £16.82, standard working hours of 37.5 per week, and potential extension into the new year.

Qualifications

• Strong communication and customer service skills are essential.
• Excellent organisation and time-management abilities required.
• Problem-solving ability and attention to detail are needed.

Responsibilities

• Act as the main customer contact for maintenance queries.
• Plan and schedule maintenance jobs efficiently.
• Keep customers informed and resolve issues promptly.
• Support the technician team with performance, training and planning.
• Ensure all safety standards, certifications and processes are followed.
• Raise purchase orders and maintain accurate documentation.
• Assist with month-end admin and invoice queries.

Skills

Strong communication and customer service skills

Excellent organisation and time-management

Problem-solving ability and attention to detail

Confident using Microsoft Word, Excel and PowerPoint

Experience in customer service, admin or coordinating work

Comfortable supervising or supporting a small team

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Maintenance Resource Planner

Location: Wakefield, WF2 Area

Working Hours & Week: 37.5 hours per week, Monday to Friday

Reports to: Installation Director

Hourly Rate: £15.00 per hour - £16.82 per hour

Duration: Until Christmas, potential for new year work

About the Role

We’re looking for an organised and proactive Maintenance Resource Planner to coordinate maintenance work between customers and our technician team. You’ll ensure jobs are planned efficiently, safety standards are met, and customers receive excellent service throughout.

What You’ll Do

• Act as the main customer contact for maintenance queries
• Plan and schedule maintenance jobs efficiently
• Keep customers informed and resolve issues promptly
• Support the technician team with performance, training and planning
• Ensure all safety standards, certifications and processes are followed
• Raise purchase orders and maintain accurate documentation
• Assist with month-end admin and invoice queries

What You’ll Bring

• Strong communication and customer service skills
• Excellent organisation and time-management
• Problem-solving ability and attention to detail
• Confident using Microsoft Word, Excel and PowerPoint
• Experience in customer service, admin or coordinating work
• Comfortable supervising or supporting a small team

Bonus Skills (Desirable)

• Experience in modular buildings, construction or manufacturing
• Background in hire or sales order processing

Personal Qualities

• Positive, flexible and calm under pressure
• Able to adapt quickly to customer and business needs

If your skillset aligns with the requirements above, then please apply now with your up-to-date CV!