Maintenance Operations Manager

NPR Recruit; Wootton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK property management firm is seeking a Maintenance Operations Manager to lead field teams and ensure high-quality service delivery in property operations. The candidate should have proven management experience in the property or maintenance sectors and strong leadership skills. This role offers a company vehicle, up to 33 days of holiday, and ongoing training opportunities.

Benefits

Company vehicle fully expensed

33 days holiday, inclusive of bank holidays

Pension scheme

Bonus Scheme

Equipment & tools provided

Ongoing training and career development

Qualifications

• Proven experience managing field-based operational teams within property, housing, or maintenance sectors.
• Experience working with local authorities or in the social housing sector.
• Comfortable working across a regional environment with a hands-on approach when required.

Responsibilities

• Lead and support field-based teams across multiple locations.
• Manage daily operations to ensure timely service delivery.
• Monitor KPIs related to operational efficiency and customer satisfaction.

Skills

Leadership skills

People management

Organisational skills

Problem-solving skills

Knowledge of health & safety standards

Education

Relevant trade qualification (plumbing, gas, electrical, building fabric)

Tools

Digital field service tools

Job description

Overview

Our clients specialise in delivering quality housing solutions in England, working with local authorities, landlords. We provide a range of services, i.e., property inspections, maintenance, clearance and repairs. As we continue to grow year on year, we are looking to add a Maintenance Operations Manager. The right person will lead, be responsible for our field-based operational teams and ensure the continuous delivery of our property services.

Supporting Buckinghamshire, Hertfordshire, Bedfordshire, Northamptonshire, Warwickshire, Leicestershire, and the Midlands.

Responsibilities - Maintenance Operations Manager

• Lead and support field-based teams.
• Manage daily field operations to ensure timely and high-quality service delivery across all workstreams.
• Coach and mentor staff, fostering a positive culture, respect, and continuous improvement.
• Monitor and report on KPIs related to operational efficiency, compliance, customer satisfaction, and team performance.
• Ensure all services are delivered in full compliance with health and safety standards and internal policies.
• Work closely with internal departments (e.g., housing, customer services, procurement).
• Implement process improvements to increase efficiency and reduce operational costs without compromising quality.
• Ensure proper allocation of resources, equipment and staffing across the region(s).
• Build strong relationships with external stakeholders.

Right Individual - Maintenance Operations Manager

The right individual will be positive, a strong leader who has experience and success in property operations and maintenance.

Essential - Maintenance Operations Manager

• Proven experience managing field-based operational teams within property, housing, facilities or maintenance sectors.
• Strong people management and leadership skills.
• Demonstrable experience across multiple disciplines (inspections, maintenance, repairs).
• Excellent organisational and problem-solving skills.
• Comfortable working across a regional environment with a hands-on approach when required.
• Full UK driving licence.
• Strong knowledge of health & safety standards and compliance practices. Relevant trade qualification, i.e., plumbing, gas, electrical, building fabric.
• Experience working with local authorities or in the social housing sector.
• Familiarity with digital field service tools and reporting systems.

Benefits - Maintenance Operations Manager

• Company vehicle fully expensed
• 33 days holiday, inclusive of bank holidays
• Pension scheme
• Bonus Scheme
• Equipment & tools provided
• Ongoing training and career development