Maintenance Helpdesk Admin Apprentice

Mitie; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in Edinburgh is offering a Business Administration Apprenticeship aimed at enthusiastic individuals ready to learn. The role includes developing skills in helpdesk operations while ensuring compliance with health and safety standards. Candidates should possess GCSEs in Maths and English or equivalent, and no prior experience is necessary. The apprenticeship lasts for two years and offers 1-2-1 support. This is a fantastic opportunity to grow within a collaborative workplace while earning a competitive salary.

Qualifications

• GCSEs in Maths and English (Grades 4-9 or equivalent) required.
• Commitment to completing the apprenticeship course necessary.
• Possess good IT skills and flexible attitude.

Responsibilities

• Develop core skills and knowledge for Business Administration.
• Ensure compliance with Health, Safety, Environmental, and Quality standards.
• Learn all aspects of the Service Desk Coordinator role.

Skills

Willingness to learn

Good IT skills

Flexible can do attitude

Ability to communicate effectively

Teamwork

Education

GCSEs in Maths and English

Job description

Overview

Ready to turn your potential into something extraordinary? At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support. Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you\'ll gain nationally recognised qualifications, real-world experience, and a competitive salary - all while being part of a company that truly cares about its people and the planet. We\'re proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we\'re shaping brighter futures - for you, for our communities, and for our world.

What You'll Be Doing

• Developing core skills and knowledge for Business Administration and Helpdesk operations
• Collaborating with experienced professionals to gain hands-on experience
• Ensuring compliance with Health, Safety, Environmental, and Quality (HSEQ) standards, making safety and sustainability a priority in every task
• Main duties
  • To learn all aspects of the Service Desk Coordinator role
  • Taking ownership of a contract or portfolio of buildings as part of ongoing learning
  • Scheduling and planning works for engineers and sub-contractors
  • Updating jobs on Maximo or other CAFM system and use of other planning platform(s)
  • Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
  • Monitoring the mailbox and ensuring that all incoming emails are dealt with
  • Review all certification, worksheets and contractor reports to capture any remedial works required
  • Working with site operational team to provide any support they require, including providing Management Information for customer reports
  • Prepare quotations as required
  • Learn and understand the planner roles for other contracts to be able to help with absence cover
  • Regular communications - both via Teams call and Emails
  • Able to build good working relationships with internal and external stakeholders
  • Attaching certification, purchase orders, documentation as required into Maximo

What we are looking for

• Willingness to learn and develop into the role
• Commitment to completing the apprenticeship course
• Possess good IT skills
• Flexible can do attitude
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers
• Work effectively under pressure within a busy and diverse environment
• Show a creative approach to analysing and solving problems using technology and reported information
• Adhere to process and compliance requirements
• Work well as part of a team

As part of your Apprenticeship, you will be enrolled onto a Business Admin qualification which normally runs for 2 years. You will be fully supported by our partnered to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have - and those you have yet to discover!

The successful candidate will be required to be security vetted to CTC level.

Could you be our next Apprentice?

We\'re searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you\'ll need:

• A keen interest in your chosen field
• The ability to think critically and find solutions
• Dedication to completing your apprenticeship and growing with Mitie
• GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grade A-C). Certificates must be provided at the interview stage
• No prior experience? No problem! If you\'re enthusiastic and ready to learn, we\'ll give you all the tools you need to succeed