Maintenance Controller / In Service Support Technician

Siemens Aktiengesellschaft; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global engineering company in Crawley is seeking an expert engineer for its maintenance control team. In this pivotal role, you will manage operations for advanced train systems, provide first-line technical support, and collaborate with teams to minimize service disruptions. Candidates should have an HNC in engineering and strong IT skills. A competitive salary and flexible benefits are offered.

Benefits

Competitive salary

Company bonus

Flexible benefits scheme

Holiday allowance

Pension scheme

Qualifications

• HNC in electrical or mechanical engineering or equivalent experience.
• Advanced knowledge of IT systems/software.
• Good communication, planning, and organisational skills.

Responsibilities

• Act as the Single Point of Contact in the Control Room.
• Manage mainline failures and serious incidents.
• Collaborate with internal and external partners.

Skills

Technical support and remote fault diagnosis

Excellent communication skills

IT systems knowledge

Problem-solving abilities

Organisational skills

Knowledge of rolling stock

Education

HNC in electrical or mechanical engineering or equivalent experience

Job description

Siemens Mobility is dedicated to pioneering the future of transportation. Our dynamic team is always exploring new ways to drive innovation and efficiency in rail. We are searching for forward-thinkers who are eager to challenge themselves and make a tangible impact. If you are passionate about creating sustainable and intelligent transport solutions, we want you on our team., We are currently looking for an expert engineer to join our maintenance control team based within the Regional Operations Center (ROC) at our Three Bridges Depot in Crawley. This is a great opportunity to be part of a fast-paced team, in a very critical role within the business, where you will be responsible for handling the operations of one of the UK's most advanced trains; the Desiro City CL700. This role forms a pivotal part of the project's day-day operations, minimising any form of train running delays and providing outstanding service to both our customers and passengers. You will make an impact by...

Responsibilities

• Act as the Single Point of Contact (SPOC) in the Control Room, providing first-line technical support and remote fault diagnosis to operational staff.
• Manage mainline failures and serious incidents, minimizing impact on passengers and Siemens operations.
• Collaborate with internal and external partners, maintaining strong working relationships and professional representation at customer sites.
• Report to the Outstation Supervisor each shift to align expectations and responsibilities.
• Support the performance team with incident investigations, delay attribution, and root cause analysis, ensuring safety-related issues are closed out effectively.
• Control and manage fleet data downloads, ensuring accurate reporting and IT system updates for operational safety incidents and service defects.
• Provide technical guidance to maintenance teams, including planning scheduled and unscheduled depot maintenance requirements.
• Implement HSQE policies, promote health and safety awareness, and ensure compliance with safe systems and controls.

Qualifications & Skills

• HNC in electrical or mechanical engineering or equivalent experience
• Complete records of actions and operations accurately and to procedures
• Advanced knowledge of IT systems / software
• Good communication, planning and organisational skills
• Detailed knowledge of technical aspects of the rolling stock allocated to the depot (preferred)
• Highly motivated and proactive

Benefits

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.