Maintenance Contracts Support Coordinator (m/f/d)

KARL STORZ SE & Co. KG; Slough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading medical equipment supplier in Slough is seeking a Maintenance Contracts Support Coordinator. This role focuses on managing maintenance contracts, delivering excellent customer service, and supporting related administrative tasks. Ideal candidates should have strong Microsoft Office skills and experience in a customer service role. The position offers a full-time contract with 34 days of holiday and private medical benefits.

Benefits

34 days holiday

Private Medical

Company sick pay

Life Assurance

Critical illness and income protection

Qualifications

• One or more years in a customer service environment.
• Experience with report production for stakeholders.
• Must manage contracts and relationships effectively.

Responsibilities

• Manage and support maintenance contracts while delivering exceptional customer service.
• Produce reports and run database queries.
• Coordinate contract renewals for customer satisfaction.

Skills

Microsoft Office proficiency

Data analysis

Communication skills

Customer relationship management

Education

A level standard or equivalent

Tools

SAP

Sales Force

Job description

At KARL STORZ, we take pride in helping patients.

Through some of the toughest journeys of their lives.

We are making contributions that matter.

Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our teamas

Maintenance Contracts Support Coordinator (m/f/d)

Job Function: Repair & Service

Location: Slough, GB, SL1 4TQ

Work Flexibility: Onsite (Office/ Production)

KARL STORZ is one of the world’s leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.

The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations.

To strengthen our team, KARL STORZ Endoscopy (UK) Ltd have a vacancy for a Maintenance Contract Support Coordinator to be based in our office in Slough. Joi n o ur team as a Maintenance Contracts Support Coordinator and play a key role in managing and supporting maintenance contracts while delivering exceptional customer service. You’ll help maintain and update procedures in line with our ISO13485 quality management system, produce reports and run database queries to support business operations. Building strong relationships with customers, you’ll proactively manage expectations and coordinate contract renewals to ensure ongoing satisfaction. When maintenance activity is quieter, you’ll support wider administrative tasks across the team. We’re looking for someone with strong Microsoft Office skills (including Word, Excel, Outlook, and Access or similar databases), experience in data analysis and at least one year in a customer service environment.

Location: Slough (Hybrid, 3 days onsite)

Contract: Permanent

Hours: Full Time (35 hours per week, Monday-Friday)

About You:

• Efficiency and excellent organizational skills
• Ability to establish and maintain healthy working relationships with colleagues and customers
• Excellent interpersonal skills with a confident communication style
• Produce quotations in a timely manner (2 months prior to renewal) to ensure orders are placed prior to end of the warranty or contract period.

Qualifications, skills and experience must include:

• One or more years in a customer service environment
• Experience working with SAP & Sales Force would be advantageous
• Proficient in Microsoft office to include Word, Excel, and Outlook
• Educated to A level standard or equivalent
• Provide reports to internal and external stakeholders.
• 34 days holiday (inclusive of public holidays)
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)