Maintenance Co-Ordinator

Simon Lincoln Recruitment Services; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Liverpool is seeking a Reactive Maintenance Co-Ordinator to manage maintenance requests efficiently. The role involves liaising with contractors and tenants, ensuring timely resolutions, and providing excellent customer service. Ideal candidates will have experience in a similar environment and possess strong communication and organizational skills. This position offers an opportunity to play a key role in maintaining high standards of service delivery.

Qualifications

• Previous experience in property or facilities.
• Excellent organizational and time management skills.
• Proactive and solution-focused mindset.

Responsibilities

• Manage all incoming reactive maintenance requests and log accurately.
• Prioritise and allocate work to contractors and internal teams.
• Monitor job status to ensure timely completion.

Skills

Customer service focus

Organizational skills

Strong communication skills

Ability to manage tasks under pressure

Relationship building

Job description

Role Overview

As a Reactive Maintenance Co-Ordinator, you will be responsible for the smooth and efficient management of all reactive maintenance requests. Acting as the central point of contact, you will co-ordinate contractors, internal teams and suppliers while keeping tenants fully informed throughout the process. You will play a key role in ensuring maintenance issues are resolved quickly, safely and with minimal disruption, always delivering a high level of customer service.

Key Responsibilities

• Manage all incoming reactive maintenance requests and log accurately
• Prioritise and allocate work to contractors and internal teams
• Liaise with contractors, suppliers and internal departments to ensure jobs are scheduled and completed efficiently
• Keep tenants and clients updated on progress, timescales and outcomes
• Monitor job status to ensure timely completion and high-quality workmanship
• Maintain detailed and accurate maintenance records and job histories
• Build and maintain strong working relationships with tenants, contractors and suppliers
• Ensure compliance with all health & safety regulations and company procedures
• Track maintenance performance and support process improvements

Person Specification

• Previous experience in property, facilities or a similar customer-facing environment
• Strong customer service focus with a calm and professional approach
• Excellent organisational and time management skills
• Ability to manage multiple reactive tasks under pressure
• Strong communication skills across phone, email and face-to-face
• Confident building relationships with contractors, suppliers and internal teams
• Proactive and solution-focused mindset

What We’re Looking For

• A highly responsive and service-driven individual
• Someone organised, structured and comfortable managing a busy workload
• A confident communicator with strong relationship-building skills
• A practical problem solver with attention to detail
• Able to remain calm and professional when handling urgent or high-pressure situations