Maintenance and Grounds Manager

Warner Hotels; Windsor; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Maintenance and Grounds Manager to ensure optimal performance and guest satisfaction at their facility. The role involves overseeing daily operations, managing maintenance budgets, and leading a dedicated team. Candidates should possess strong facilities management skills and a passion for customer service. This position offers opportunities for career development and attractive employee benefits, including discounts across various brands.

Benefits

Free or 60% discounted food onsite

Access to numerous discounts with national brands

Career development through qualifications and training

20% discount for family & friends across brands

Qualifications

• Strong customer service orientation with a hospitality mindset.
• Able to use data within technology and portals to make correct decisions for the business needs.
• High level of personal accountability and integrity.

Responsibilities

• Oversee daily operations and maintenance of the hotel.
• Manage and lead a team of maintenance and grounds teams.
• Ensure compliance with health and safety standards.
• Maintain relationships with external vendors and contractors.
• Implement and promote sustainable practices across the hotel.

Skills

Facilities management software

Microsoft Office Suite

Customer service orientation

Problem-solving

Verbal communication

Job description

We have a fantastic opportunity for a Maintenance and Grounds Manager to join us at Warner Hotels. This role plays a critical part in ensuring a high quality guest experience by maintaining the hotel's physical assets and fostering collaboration across departments. You will ensure that all facilities remain efficient, safe, and compliant with industry standards. Using data and systems to manage the costs and efficiencies of the department, you will lead your teams to perform at their best through high performance and high fulfilment, creating memories for our guests. This role requires strong leadership skills, attention to detail, and a proactive approach to problem solving.

Responsibilities

Facilities Management: Oversee the daily operations and maintenance of the hotel to ensure optimal performance and guest satisfaction.

Planning and programming PPM using systems and tools.

Ensure brand standards, policies and legal compliance is delivered, monitored and recorded.

Accountable for ensuring H&S policy and compliance is adhered to.

Action planning and delegating tasks across a small team to ensure effectiveness of spends, plus ensuring our maintenance and PPM regime is clear and correct.

Leading the team: Manage and lead a team of maintenance/grounds teams and external contractors, develop and coach the team to learn and grow.

Budget Management: Manage the facilities maintenance budgets for the hotel including R&M, Utilities, and support the delivery of capital maintenance ensuring cost‑effective operations while maintaining property standards. Engage with the leadership team to forecast and plan budgets to support the business strategy and growth.

Steer and facilitate Utility performance across the hotel and lead this across the management and team at the hotel.

Supplier Management: Maintain relationships with external vendors and contractors for specialised services, ensuring quality and compliance with contractual agreements.

Use technology to support the function including BMS and CAFM systems.

Health and Safety: Ensure that the hotel complies with local, brand and legal regulations, including health and safety standards, food safety and all compliance measures. Ensure that our guests and teams are always in a safe and secure environment.

Safety and Compliance: Ensure that the hotel complies with local, brand and legal regulations, including health and safety standards, food safety and all compliance measures. Ensure that our guests and teams are always in a safe and secure environment.

Sustainability & Utility Initiatives: Implement and promote sustainable practices across the hotel to reduce environmental impact. Drive the delivery of Utility targets through support, coaching and develop approaches to deliver financial results. Support the hotels green teams and energy initiatives at property.

Reporting and Documentation: Maintain accurate records of maintenance activities, inspections, and repairs, and provide regular reports to regional management. Use systems and tools effectively to develop and manage the property FM function. Completion of capital requests.

Qualifications

Proficient in facilities management software and Microsoft Office Suite. Strong customer service orientation with a hospitality mindset. Able to use data within technology and portals to make correct decisions for the business needs. Strong problem‑solving and decision‑making skills. Able to communicate effectively in both written, reporting and verbal communication. High level of personal accountability and integrity. Ability to prioritize effectively in a fast‑paced environment.

Benefits

• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)