Main - Sales Assistant

WHSmith Careers; Romford; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Wellbeing support / Employee Assist. P

Retail partner deals

Job summary

WHSmith is opening a new store in Romford Hospital in December 2026. We are seeking Sales Assistants to deliver exceptional customer service and contribute to a welcoming shopping environment on site, with a fixed-term contract that may become permanent as the store grows.

You will support early morning delivery processes and evening closures, work independently or with a team, and help maintain high store standards across stock, displays and customer experience.

Qualifications

• Excellent customer service skills and proactive store support.
• Able to restock and maintain tidy, inviting shelves and displays.
• Strong visual merchandising to help customers find products easily.

Responsibilities

• Deliver exceptional customer service to all shoppers.
• Carry out stock replenishment and maintain tidy store areas.
• Ensure high standards of display and visual merchandising.
• Support colleagues and work as part of a team.

Skills

Customer service

Stock replenishment

Visual merchandising

Teamwork

Job description

New store opening December 2026 in Romford Hospital.

Opportunity to be part of our latest hospital operation.

We are looking for individuals to support both early morning delivery process and evening closures ,while initially a fixed term contract it is likely there will be permanent roles as the store opens and grows.

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Sales Assistant is all about:

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life's journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, 'broaden our offering' to our customers throughout the UK. That's why, as we continue our journey, our aim is simple: to make every one of life's journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.