Macmillan Cancer Information & Support Service Assistant

NHS; Manchester; On-site; GBP 27,000 - 31,000; Part time

Job summary

A leading healthcare organization in Manchester is seeking a Macmillan Cancer Information & Support Service Assistant. This permanent, part-time role involves supporting patients, managing information, and mentoring volunteers. The ideal candidate will have strong communication and IT skills, along with relevant healthcare experience. Salary ranges from £27,485 to £30,162 pro rata, with various employment benefits including flexible working and NHS pension.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Qualifications

• Desirable experience in a community or healthcare setting.
• Ability to assess service users' information needs.
• Ability to mentor and train volunteers.

Responsibilities

• Provide support to users in accessing cancer information and services.
• Collate and input data for service monitoring.
• Coordinate and mentor volunteers.

Skills

Excellent communication skills

IT skills

Organizational skills

Teamwork

Education

GCSE - O Level Grade A-C in Maths and English

NVQ Level 3 or equivalent

Tools

Microsoft Office

NHS Patient Administration System

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust

Macmillan Cancer Information & Support Service Assistant

The closing date is 19 November 2025

Macmillan Cancer Information and Support Assistant Permanent Contract 18.75 hours a week

An exciting opportunity has arisen at Tameside and Glossop Integrated Care NHS Foundation Trust for the position of Macmillan Cancer Information and Support Assistant.

We are looking for an extremely organised person who can use their initiative but can also work well as part of a team. The individual will need excellent communication skills to provide expert information and support to people affected by cancer.

Desirable experience for this role includes knowledge of Macmillan's aims and values, providing information to the public in a community or healthcare setting, IT skills, managing information resources, and supporting and supervising volunteers.

The post holder should have the ability to work flexibly, using their initiative, helping to develop and integrate the service across different care and community settings, delivering outreach sessions and support groups.

Thank you for your interest in the position. If you would enjoy working as part of a close, supportive team helping to develop and deliver cancer information & support services for Tameside and Glossop, then we would look forward to your application.

For enquiries, please call David Banks, Macmillan Cancer Information and Support Services Manager on 0161 922 5644

Interview Date - tbc

Main duties of the job

• The post-holder will meet with users of the service (e.g. patients/clients, carers, relatives and professionals) offering support to access high-quality information and support in relation to cancer. This will include the assessment of service users' information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
• Provide administrative support to the Service Manager and team as needed.
• Working within the Macmillan Cancer Information and Support Service Team across sites in Tameside and Glossop, the post holder will be responsible for the collation, collection and inputting of data required to monitor and quality assure the services, as well as the development of service information reports and reporting timeframes.
• The post holder will be required to help coordinate, mentor and train volunteers or newly recruited staff and will be expected to provide cover for the Service Manager during periods of annual leave and absence.
• This post requires the ability to recognise and work within the limits of own competence and responsibility, referring issues beyond these limits to the relevant team member. It also requires initiative and a measure of independent judgment while operating within procedural guidelines.
• Excellent communication skills and professionalism are essential.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualifications

• GCSE - O Level Grade A-C or equivalent in Maths and English
• NVQ Level 3 or equivalent
• RSA typing or equivalent or demonstrable keyboard skills

Experience

• Experience of working as part of a team and in isolation
• Positive attitude towards change and its implementation
• Experience of training others
• Relevant experience of working within an acute healthcare setting
• Working within a multidisciplinary team

Skills

• Competent in the use of Microsoft Office software
• Demonstrate ability to use an NHS Patient Administration System
• Ability to communicate effectively with colleagues, clinicians and managers both internal and external to the Trust
• Ability to work on own initiative and as an effective and responsible team member
• Ability to work to agreed time scales in line with policy and guidance by organising workload to meet priorities
• Ability to co-ordinate meetings
• Ability to use other internal Trust systems i.e. CRIS and Unisoft
• Experience in using a database
• Working knowledge of the Somerset Cancer Registry database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

£27,485 to £30,162 a yearpro rata per annum