M365 Co-Pilot SME (3Rd/4Th Line Support) - Sheffield (Hybrid) - Inside IR35

iBSC; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology consulting company is seeking 3 M365 Copilot SMEs in Sheffield to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise. The ideal candidates should have at least 3 years of experience in supporting M365 at enterprise scale, particularly in complex incident resolution and documentation within regulated environments. This hybrid role involves hands-on expertise in Microsoft Teams Voice, Copilot, and related tools.

Qualifications

• 3+ years supporting Microsoft 365 at enterprise scale.
• Experience in regulated environments, producing audit-ready artefacts.

Responsibilities

• Triage and resolve complex M365 escalations/multi-user incidents.
• Implement policy/configuration changes and support large-scale deployments.
• Deliver Copilot knowledge-sharing sessions to M365 application owners.

Skills

Microsoft Teams Voice

Microsoft 365 Copilot

SharePoint/OneDrive permissions

Entra ID

Conditional Access

Tools

PowerShell

Microsoft Graph API

Job description

Job Title: M365 Copilot SME (3 Vacancies) - 3rd/4th Line Support
Location: Sheffield (Hybrid)
Duration: 6 months Rolling

THIS PROJECT IS INSIDE IR35

Overview

We're hiring 3x M365 Copilot SMEs to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise tenant. You'll handle complex incident response, deep troubleshooting, policy/configuration changes, and support mass deployments across the organisation.

Key Responsibilities

Incident & Problem Management

• Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results)
• Perform root cause analysis across:
• Microsoft 365 Admin Center
• Entra ID (Azure AD), Conditional Access
• SharePoint/OneDrive permissions
• Microsoft Teams
• Group Policy Objects (GPO)
• End-user experience/performance tooling (eg, Aternity)

Operational Support & Deployment

• Implement policy/configuration changes and support large-scale deployments
• Produce clear, audit-ready documentation and support artefacts within a regulated environment

Observability & Monitoring

• Use and interpret monitoring/observability tools (eg, ThousandEyes, Downdetector) to support incident response and proactive service assurance

Knowledge Sharing

• Deliver Copilot knowledge-sharing sessions to M365 application owners and support teams

Required Experience/Skills

Mandatory

• Microsoft Teams Voice (must be clearly demonstrated)
• 3+ years supporting Microsoft 365 at enterprise scale
• Strong hands-on expertise in:
• Microsoft 365 Copilot
• SharePoint/OneDrive permissions
• Entra ID and Conditional Access
• Experience working in regulated environments, producing audit-ready artefacts (eg, evidence, runbooks, incident/problem records)

Nice to Have

• Exposure to large-scale Copilot deployments (free/M365), ideally in financial services or similarly regulated industries
• PowerShell and Microsoft Graph API for troubleshooting, reporting, and automation

Apply

Please send your CV and a short summary covering:

• M365 Copilot support experience (tenant scale, incident types, admin tooling)
• Teams Voice experience
• Hybrid availability for Sheffield