M&E Supervisor

04 M&E; Hull and East Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A four-star hotel in Hull is seeking a Food & Beverage Supervisor to ensure excellent service delivery and manage daily operations. Responsibilities include running shifts, handling customer queries, supporting team recruitment and training, and driving revenue through upselling. Ideal candidates will have supervisory experience in hospitality, excellent communication skills, and a passion for customer service. Benefits include competitive pay, discounted stays, and development opportunities.

Benefits

Competitive pay and package

Exclusive Team Member discounts

Continuous learning & development opportunities

Free access to employee assistance program

Additional annual leave and family leave

Service bonus for 5 and 10 years

Uniform provided

Qualifications

• Previous supervisory experience in a hospitality setting.
• Confident in speaking with guests and resolving queries.
• Eager to learn and pick up new tasks.

Responsibilities

• Run shifts including cash/till management.
• Deal with escalated team or guest concerns.
• Support recruitment and training of new team members.
• Uphold the right ethos and culture among the team.
• Drive revenue through upselling products and services.

Skills

Interpersonal skills

Leadership skills

Team motivation

Customer service

Conflict resolution

Job description

Overview

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

Day in the life of

The Food & Beverage Supervisor will be a responsible individual with the ability to run shifts, which would include cash/till management, dealing with any escalated team or guest concerns and directing the team during service across all areas of the Food & Beverage operation including Bar, Restaurant and Meeting & Events.

Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Food & Beverage Supervisor will handle escalated guest questions, queries and swift complaint resolution and will carry out general supervisor duties such as admin tasks. You may also be trained as a muti‑skilled hotel duty manager and carry out duty management shifts and tasks when required.

Your hands‑on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling drinks and packages. You will also form excellent relations with frequent clients and will have excellent communication skills.

Example key responsibilities

• Prepare the room/s for upcoming meetings, conferences or events.
• Liaising with the hotel's sales team to ensure all client particulars are carried out as requested.
• Coaching and mentoring the team.
• Recruitment and onboarding of new team members.
• Duty management duties.
• Reviewing and supporting with the weekly rota.
• Cash and card handling duties.
• Act as a brand and hotel ambassador.
• Leading and running shifts, this will include carrying out pre‑shift briefs and delegating tasks accordingly.
• Managing escalated customer complaints and queries in a professional manner and in line with brand guidelines.
• Supporting the department manager with stock ordering, controlling and rotation.
• Carrying out all Food and Beverage Assistant duties, including direct front line service.
• Supporting the department manager with stock ordering, controlling and rotation.
• Carrying out all Food and Beverage Assistant duties, including direct front line service.

What you'll get in return

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial