M&E Sales Coordinator - Elstree

Village Hotels; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A modern hotel chain in Borehamwood is seeking a Meeting & Event Sales Coordinator to deliver exceptional hospitality, handling various clients and events. You'll promote our collaborative working space at V Works and enhance customer satisfaction through fantastic service. Ideal candidates will have strong sales skills and a keen eye for detail. Competitive benefits include health memberships, discounts, and flexible working hours.

Benefits

Complimentary Health Membership

Discount on overnight stays

50% discount on food and drinks

Excellent training programs

Mental health support initiatives

Flexible working hours

Company pension scheme

Life insurance

Qualifications

• Ability to understand guests' needs and promote services.
• Experience in a hospitality or sales environment preferred.

Responsibilities

• Deliver consistent hospitality standards.
• Identify new business opportunities.
• Conduct show-arounds for guests.
• Ensure proper contract and quote issuance.

Skills

Attention to detail

Teamwork

Commercial acumen

Imagination

Job description

Job Overview

As our Meeting & Event Sales Coordinator, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. Your focus will be primarily on our Meetings, Events and Groups business, dealing with a wide variety of clients from handling enquiries, finalising details of their events through to billing and accurate record keeping. In some of our hotels, we have launched V Works – our co‑working business centre. Can you sell the dream of a collaborative working space? You will wow our customers with fantastic service and grow our customer base by identifying new leads and converting enquiries to members. With a great personality and a passion for sales, you will always offer great options for guests whilst ensuring profitability for the hotel.

Responsibilities

• You should be highly attentive and be capable of delivering consistent standards.
• In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
• Be imaginative, identify new business and be aware of local developments and competitors.
• A good eye for detail, ensuring contracts and quotes are issued correctly.
• Ability to understand guests' needs, conduct show‑arounds and promote all the services we have to offer.
• Demonstrate strong commercial acumen ensuring that staffing levels are appropriate to drive conversion.

About Village Hotel Club

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on or off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many high street brands and supermarkets.
• A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your mental well‑being first with mental health first aiders and up to two mental health days to utilise annually.
• Financial well‑being support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted health cash plan and sick pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.