M&E Operations Lead — Hospitality & Events Champion

Leonardo Hotels; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel chain in Manchester is seeking a Supervisor for Meeting & Events Operations. This role requires strong communication and supervisory skills, flexibility with shifts, and a genuine passion for hospitality. Responsibilities include supervising operations, ensuring customer satisfaction, and training team members. The position offers career development within a rapidly expanding company and many employee benefits, including flexible working hours and training opportunities.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Ability to recognize customer needs and respond.
• To be friendly and efficient with guest complaints.

Responsibilities

• Supervise the Meeting & Events Operations Crew.
• Prepare the team for daily activities based on confirmed bookings.
• Serve food and drinks with excellent customer service.
• Maintain cleanliness in all areas.
• Train and motivate team members.
• Ensure accuracy in cash and till procedures.

Skills

Supervisory experience or strong team member

Great communication skills

Flexibility with shift patterns

Good people skills

Interest in providing hospitality

Confidence with systems and payments

Ability to work under pressure

Job description

A prominent hotel chain in Manchester is seeking a Supervisor for Meeting & Events Operations. This role requires strong communication and supervisory skills, flexibility with shifts, and a genuine passion for hospitality. Responsibilities include supervising operations, ensuring customer satisfaction, and training team members. The position offers career development within a rapidly expanding company and many employee benefits, including flexible working hours and training opportunities.