M&E Assistant

Leonardo Hotels; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A hospitality company in the United Kingdom is seeking passionate individuals to join their team, focusing on delivering exceptional guest care. Responsibilities include ensuring guest satisfaction, collaborating with colleagues, and maintaining a clean and orderly environment. Candidates should be proactive team players eager to support local community initiatives. The role offers various learning and development opportunities, alongside attractive perks.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Ability to adapt to changing service environments and priorities.
• Engagement with hotel initiatives to support the local community.

Responsibilities

• Offer exceptional guest care at all times.
• Collaborate with colleagues to enhance guest experiences.
• Meet and greet clients in the absence of Supervisors.

Skills

Exceptional guest care

Positive attitude

Proactive approach

Team player

Effective communication

Job description

Main Tasks

• Offer exceptional guest care at all times
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
• Service, refresh and clear rooms as required
• Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
• Meet and greet clients in the absence of a Supervisor or Manager
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Regular review meetings with line manager

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro‑active with a hands‑on approach to delivering consistent results
• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Available Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• 'Come Join Us' Guest Care training
• Opportunity to apply for internal development programmes, such as:
  • Junior Chef Development programme
  • Graduate programme
  • Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual‑regardless of background, identity, or lived experience‑is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!