Luxury Travel Operations Coordinator

Abercrombie & Kent Europe Ltd; Cheltenham; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Pension plan

Annual leave 25 days

Private healthcare

Life assurance

Hybrid working

Cycle to work

Season ticket loans

Employee assistance program

Job summary

Abercrombie & Kent Europe Ltd is seeking an Operations Coordinator to manage luxury Tailor-Made itineraries across Europe, coordinating with local suppliers and international advisors to ensure flawless tours. You will support ground arrangements, budgeting, invoicing, and documentation while delivering exceptional guest experiences.

The role emphasizes accuracy, proactive communication, and a high standard of service, with hybrid office-based work and ongoing opportunities within a global

Qualifications

• Strong spoken and written communication skills.
• Ability to multi-task and work under pressure.
• Attention to detail and high accuracy.
• Good time management with deadlines.
• Numeracy and basic maths understanding.
• Willingness to develop relationships with key suppliers.
• Second European language is advantageous.
• Good knowledge of Europe geography is advantageous.

Responsibilities

• Accurately book all services required for the tour within the budget set.
• Liaise with agents directly on changes or operational requirements.
• Accurately cost any additional requests or changes.
• Prepare detailed documentation for tours.
• Log and share feedback from each tour to drive improvements.
• Deliver the guests’ tour so it runs perfectly and exceeds expectations.
• Operate the targeted volume of tours within a given year.

Skills

Communication skills

Multi-tasking

Attention to detail

Time management

Numeracy

Supplier relationships

Second language

Geography knowledge

Tools

Outlook

Word

Teams

Excel

Job description

Abercrombie & Kent Europe Ltd is seeking an Operations Coordinator to manage luxury Tailor-Made itineraries across Europe, coordinating with local suppliers and international advisors to ensure flawless tours. You will support ground arrangements, budgeting, invoicing, and documentation while delivering exceptional guest experiences.

The role emphasizes accuracy, proactive communication, and a high standard of service, with hybrid office-based work and ongoing opportunities within a global