Luxury Travel Consultant - Lifestyle - UK

Ten Group; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading lifestyle and travel services company in the UK seeks an experienced advisor to assist premium customers in Arabic and English. Responsibilities include processing travel requests and offering personalized services. Ideal candidates will have a strong background in the travel industry and excellent communication skills. The role offers full-time opportunities with hybrid working options.

Benefits

Competitive salary and performance-based bonus

Hybrid working opportunities

Paid sabbatical after 5 years

Employee discounts on travel

Inclusive team culture

Qualifications

• Professional experience in the travel industry or luxury concierge.
• Proven strong destination knowledge.
• Positive attitude and alignment with company values.

Responsibilities

• Advise premium customers via phone and email.
• Process customer requests including reservations and billing.
• Prepare tailor-made travel documents and itineraries.

Skills

Excellent communication skills in Arabic and English

Knowledge of GDS

Service-oriented attitude

Ability to work under pressure

Education

Completed tertiary qualification in tourism

Job description

Responsibilities

• Advise premium customers by phone and email in Arabic and English.
• Process customer requests from offer preparation to billing of individual trips, including restaurant/club reservations, gifts, tickets, spa/fitness, yacht, flowers, transport, sightseeing, etc.
• Make reservations with restaurants, airlines, hotels, and destination agencies.
• Prepare tailor‑made offers, travel documents, itineraries, visas, and administrative processing.
• Proactively inform and inspire customers about exclusive promotions and events to help them benefit from unique opportunities.

Qualifications

• Excellent communication skills in professional Arabic and English (written and spoken, C2 level).
• Completed tertiary qualification or equivalent training, preferably in tourism.
• Several years of professional experience in the travel industry, a tour operator or travel agency, or at least 3 years in luxury concierge, hospitality, or high‑end customer service.
• Knowledge of GDS (preferably Amadeus) and strong destination knowledge.
• Passion for travel and luxury lifestyle, including gastronomy, events and culture.
• Service‑oriented, flexible and able to work under pressure.
• Positive attitude and alignment with Ten Group values.
• Availability for full‑time work (40 hrs per week).

Hybrid/Home Office Option

Located in the United Kingdom. If you live within a commutable distance of the office you can work in a hybrid model—at least 3 days per week in the office. Remote working options are also available for those who do not live near the office.

Company Overview

Ten Group is a global leader in lifestyle and travel services, serving high‑net-worth and ultra‑high‑net-worth clients worldwide. Ten Lifestyle Group operates as a certified B Corp and is committed to diversity, inclusion, and creating a positive impact on society and the environment.

Benefits

• A competitive salary based on experience and a performance‑based bonus.
• Hybrid working opportunities; fully remote work available if you do not live near the office.
• Competitive paid time off, including a paid day per year to volunteer for a cause you care about.
• Paid sabbatical: one month after every 5 years of service, without using annual leave.
• Ten Loyalty Rewards program with bonus and gifts.
• Remote working holidays—possibilities to travel and work anywhere in the world.
• Employee discounts on travel and entertainment.
• Inclusive team culture with genuine career opportunities in a dynamic international company.